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Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

dateAug 31, 2012 in Social Sciences
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Punishment motivated by fairness, not revenge

Researchers at UCL (University College London) and Harvard University have found that we punish cheats only when they end up better off than us, in a study that challenges the notion that punishment is motivated by revenge.

dateJul 17, 2012 in Social Sciences
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