News tagged with social interaction

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Randomness forms complex social structures

(Phys.org)—The environment of group-living animals influences their social behaviour in a stronger way than was previously thought, says a new study from behavioural researchers at ETH and the University ...

dateNov 29, 2012 in Plants & Animals
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Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

dateAug 31, 2012 in Social Sciences
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Punishment motivated by fairness, not revenge

Researchers at UCL (University College London) and Harvard University have found that we punish cheats only when they end up better off than us, in a study that challenges the notion that punishment is motivated by revenge.

dateJul 17, 2012 in Social Sciences
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Positive words: the glue to social interaction

(Phys.org) -- Scientists at ETH Zurich have studied the use of language, finding that words with a positive emotional content are more frequently used in written communication. This result supports the theory that social ...

dateMay 24, 2012 in Social Sciences
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