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Randomness forms complex social structures

(Phys.org)—The environment of group-living animals influences their social behaviour in a stronger way than was previously thought, says a new study from behavioural researchers at ETH and the University of Zurich. They ...

dateNov 29, 2012 in Plants & Animals
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Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

dateAug 31, 2012 in Social Sciences
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