Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

Gun control measures associated with reduced police use of force

As police departments and activists look for strategies to reduce excessive use of force by police, new research from the University of Michigan shows limited data, lack of transparency and irregular implementation of reforms ...

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