News tagged with negative feedback

Probing public policy with a new lens

In each of two cities, a team of local agencies launches a campaign to keep children from joining gangs. The two use similar tactics, combining counseling, tutoring and recreation. One initiative shows great results; the ...

dateApr 19, 2010 in Social Sciences
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Saying sorry really does cost nothing

(PhysOrg.com) -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...

dateSep 21, 2009 in Economics & Business
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