New research examines 'jilting effect' on consumers

New research from the Penn State Smeal College of Business suggests that when people have an expectation of receiving a highly attractive option and then it falls through, what they possess no longer seems as satisfying as ...

A new twist on educational testing

The two UC Santa Barbara students, Tiffini Gillespie and Ricquel Santos, stood in front of their classmates and pitched their idea for a slick new app. They'd identified a need, done their marketing research, surveyed potential ...

How to convince people to wash their hands during flu season

Suppose there were signs in a restaurant bathroom telling customers that they must wash their hands. Would customers obey them? It really depends on the tone of the sign and whether the message praises or scolds, says a forthcoming ...

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