Conspiracy theories on '15-minute cities' flourish

Urban planners are fending off abuse fuelled by conspiracy theories about their "15-minute city" regeneration projects which suspicious social media users claim are the road to "climate lockdowns".

Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

Product images could boost food pantry use

Even though one in 10 U.S. households is food insecure, only 28% of those 13.5 million households took advantage of food pantries in 2021—partly because of the perception that food pantry offerings are lower quality than ...

Adding a 'decoy option' may give extra boost to crowdfunding

Imagine walking into an ice cream shop and scanning your options. A sugar cone with one scoop is $3. A second scoop comes out to $4, but for just 50 cents more, you can get a large waffle cone with three scoops. Some people ...

Words matter in food freshness, safety messaging

Changing the wording about expiration dates on perishable food items—which is currently unregulated and widely variable—could help reduce food waste, according to a new Cornell-led study.

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