Researchers outline steps to keep shelves stocked in crises

We all remember 2020. At the grocery store, toilet paper shelves were empty. Cleaning supplies and disinfectants were treasured finds. Rattled consumers, concerned that they would run out of essential items, swiftly stockpiled ...

Conspiracy theories on '15-minute cities' flourish

Urban planners are fending off abuse fuelled by conspiracy theories about their "15-minute city" regeneration projects which suspicious social media users claim are the road to "climate lockdowns".

Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

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