One firm's loss is another's gain
Good news for savvy businesses: Customers who walk through your doors unhappy with another firm's service can be won back with simple gestures of goodwill.
Good cause + moderate discount = more sales
Many businesses now offer customers the opportunity to make charitable donations to good causes along with their purchases, but does this really encourage the customer to buy more? According to a new study in the Journal of ...
Cultural awareness may help students fight feelings of phoniness
A study co-authored by a University of Cincinnati researcher may help African American college students fight feelings of phoniness when it comes to their academic achievements.
Video: Why some people just don't like music
For many people, enjoying music results in noticeable physical reactions – sweaty palms or a shiver down the spine. Music can cause the release of dopamine in your body, which provides a feeling of immense pleasure and ...
Are you a high achiever? Even the best products might leave you dissatisfied
Make the honor roll, go for the promotion, or try the tastiest entrée on the menu. In almost every facet of our culture, we are told to "go for the gold." So, why settle for "good enough" when "something better" is within ...
Do religious people love their neighbors? Yes—some neighbors, study finds
Most religions teach their followers to "Love thy neighbor"—including those of different races, nationalities or beliefs. But is religiousness really related to love of neighbors?
A brief visit to a neighborhood induces the social attitudes of that neighborhood
Spending as little as 45 minutes in a high-crime, deprived neighbourhood can have measurable effects on people's trust in others and their feelings of paranoia. In a new study, students who visited high crime neighbourhoods ...
Arachnophobic entomologists: When two more legs make a big difference
For some entomologists, an apparent paradox exists: Despite choosing a career working with insects, they exhibit negative feelings toward spiders which range from mild disgust to extreme arachnophobia.
Researchers use mobile phones to measure happiness
Researchers at Princeton University are developing ways to use mobile phones to explore how one's environment influences one's sense of well-being.
London riots still affecting businesses emotionally and financially
Two years on after the London riots, small businesses are still affected both emotionally and financially, according to a study from Royal Holloway.
Robot mom would beat robot butler in popularity contest
(Phys.org) —If you tickle a robot, it may not laugh, but you may still consider it humanlike—depending on its role in your life, reports an international group of researchers.
Why is it easier to lose 2-4 pounds rather than 3 pounds?
Consumers are more likely to pursue goals when they are ambitious yet flexible, according to a new study in the Journal of Consumer Research.
Emotional response to climate change influences whether we seek or avoid further information
Sixty-two percent of Americans now say they believe that global warming is happening, but 46 percent say they are "very sure" or "extremely sure" that it is not. Only 49 percent know why it is occurring, and about as many ...
Relationship troubles? Some sad music might help you feel better
Consumers experiencing relationship problems are more likely to prefer aesthetic experiences that reflect their negative mood, according to a new study in the Journal of Consumer Research.