News tagged with emotional ties

Promises come at a price

Be careful what you promise people. You are not just obliging yourself to keep your promises; other people will hold you to account for them as well. Dutch-sponsored researcher Manuela Vieth investigated how the behaviour ...

Other Sciences / Social Sciences

Jun 30, 2009 | 4 / 5 (2) | 1

Poor customer service leads to loss of customers

Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...

Other Sciences / Other

Mar 26, 2009 | 5 / 5 (1) | 1