Inflicting greater harm judged to be less harmful

Joseph Stalin once claimed that a single death was a tragedy, but a million deaths was a statistic. New research from the Kellogg School of Management at Northwestern University validates this sentiment, confirming large-scale ...

How to make negative services less unpleasant for consumers

Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...

Do promises matter to employees? Not as much as we once thought

Years of research suggest that the promises organizations make to employees matter in establishing and maintaining a "psychological contract" between the two parties. However, new research by Samantha Montes and co-author ...

Online system rates images by aesthetic quality

(PhysOrg.com) -- An online photo-rating system developed at Penn State is the first publicly available tool for automatically determining the aesthetic value of an image, according to a Penn State researcher involved with ...

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