News tagged with customs

Thanking customers can reap rewards

Companies rarely acknowledge customers who fill out those ubiquitous satisfaction surveys. But a sincere, well-timed "thank you" can reap huge rewards, finds first-of-its-kind research led by a Michigan State University marketing ...

dateDec 29, 2014 in Economics & Business
shares0 comments 2

Apple and IBM to help cable guy arrive quicker

Apple and IBM, once the most unlikely of allies, on Wednesday announced the first fruits of a partnership aimed at developing new mobile software—and selling more mobile devices—to business customers.

dateDec 10, 2014 in Business
shares0 comments 0

Now in aisle 3 at Lowe's: robots

The robots are coming. Lowe's is testing whether new bots on wheels can improve its customer service, like helping a shopper find a match for something as simple as a nail.

dateOct 28, 2014 in Robotics
shares0 comments 2