The traditional role of a chief executive officer (CEO) has been to manage the executive team and pursue goals set by the board. But in recent times, CEOs have become more publicly visible as the face and driving force of ...
Economics & Business
Aug 25, 2023
0
1
In the digital age, a new Twitter strategy can have implications for a healthy bottom line. How companies handle customer complaints on social media plays a critical role in their customer-focused performance management systems. ...
Economics & Business
Aug 2, 2023
0
14
New research from the University of British Columbia's Okanagan campus has determined that enjoying a tasting at a winery goes well beyond the sip.
Social Sciences
Jul 19, 2023
0
8
Back-to-school sales are underway, and people across the country will be shopping online to fill up backpacks, lockers and closets—and they'll be taking advantage of free returns.
Social Sciences
Jul 19, 2023
0
14
Given the ability of artificial intelligence to mimic humans' problem-solving ability, it's not surprising that many people are turning to AI-powered wellness coaches to help them plan exercise routines, track their nutrition, ...
Social Sciences
Jul 14, 2023
0
1
A new study from the University of Eastern Finland and the University of Vaasa sheds light on how digital-based start-ups, and especially platform businesses, can make use of digital artifacts in their international endeavors ...
Economics & Business
Jun 19, 2023
0
17
People react to customer service failures in three ways, impacting on whether they share their experience online, according to new research which suggests that companies need to rethink how they respond to individual customers.
Social Sciences
Jun 13, 2023
0
14
Hotel managers who share a smile and a joke with their teams are more likely to see staff 'going the extra mile' when engaging with customers, a new study reveals.
Economics & Business
Jun 1, 2023
0
11
In a new Ph.D. thesis from Lund University in Sweden, gender studies researcher Marco Bacio interviewed male sex workers in Sweden and Italy. What surprised him the most was that a majority of the sex workers were well-educated—and ...
Social Sciences
May 12, 2023
0
31
People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored.
Social Sciences
May 9, 2023
0
9
