Comcast is trumpeting its best year for traditional TV services in nearly a decade, even though it continues to lose TV subscribers.
Xerox reported its 15th consecutive quarter of declining sales on Friday and announced plans to split the company into two businesses.
Customer service calls can be frustrating for consumers and agents alike. But MIT spinout Cogito believes it can use behavioral analytics to make those experiences less onerous.
Time Warner Cable says the email addresses and passwords of about 320,000 of its customers nationwide may have been stolen by hackers.
For successful salespeople, it's all about who you know - particularly within your own firm.
US tech giant Microsoft said Wednesday it is setting up centres to keep customer data in Germany, following a series of US surveillance scandals that have alarmed Europeans.
Company executives take note - marketing matters.
New York's attorney general suspects there's little difference between broadband's fast lanes and the slower freight of ordinary Internet access.
Empowering customers to give feedback to service providers can have a key motivational impact on employees' creativity and customer satisfaction, two important service outcomes, according to a new study by management experts ...
A day after technology problems delayed hundreds of Southwest Airlines flights, the carrier's operations were running more smoothly Monday.