News tagged with customer service
New IBM Service Plays Real-Time Matchmaker In Call Centers
IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...
Mar 18, 2010 |
3.7 / 5 (3) |
0
A new category of heel: The customer service saboteur
There are jerks, and then there are jerks.
Other Sciences / Economics & Business
May 17, 2012 |
3.7 / 5 (3) |
1
Employers feel no love for unscrupulous practice of 'service sweethearting'
A new study led by two Florida State University marketing professors finds that some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in "service ...
Other Sciences / Economics & Business
Feb 10, 2012 |
3.3 / 5 (3) |
10
To boost customer satisfaction, owners should pay attention to employee job satisfaction
Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do ...
Other Sciences / Economics & Business
Jun 01, 2011 |
4 / 5 (2) |
0
Staff 'false smiles' won't bring customers back: study
(PhysOrg.com) -- Companies should invest effort in convincing their staff about their marketing messages as well as trying to convince their customers, according to The University of Queensland's Associate Professor of Marketing ...
May 11, 2010 |
3 / 5 (2) |
0
Poor customer service leads to loss of customers
Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...
Mar 26, 2009 |
5 / 5 (1) |
1
House votes for 5-year freeze in new cell taxes
(AP) -- The House on Tuesday approved a five-year freeze on any new state and local taxes imposed on cellphones and other wireless services, including wireless broadband access.
Nov 02, 2011 |
5 / 5 (1) |
1
Sun Microsystems to offer 'public cloud' service
(AP) -- Taking a cue from Amazon.com, Sun Microsystems Inc. plans to launch its own "public cloud" service, which will let everyone from big-time corporations to dorm-room entrepreneurs run their businesses on Sun's computers ...
Mar 18, 2009 |
4 / 5 (1) |
0
How to make negative services less unpleasant for consumers
Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...
Other Sciences / Social Sciences
Aug 07, 2009 |
2 / 5 (2) |
0
Service as performance: How do class differences affect hospitality interactions?
Is your hairdresser seething with hidden resentment? Do you subconsciously want to dominate the people who serve you? According to a new study in the Journal of Consumer Research, customers and hospitality workers engage ...
Other Sciences / Social Sciences
Aug 10, 2011 |
4 / 5 (1) |
0
Tweeting, more than just self expression: study
(PhysOrg.com) -- From CNN to Ashton Kutcher everyone is tweeting. In ads, many companies now display the logo of an animated blue bird holding a sign that says "follow me."
Sep 10, 2009 |
3 / 5 (1) |
1
Apple accepts payment in China's yuan currency
Apple has started accepting payment in China's yuan currency through its online store, opening it up to the biggest Internet market in the world, company officials said Monday.
Nov 21, 2011 |
3 / 5 (1) |
0
How to make customers happy: Study evaluates call centers
Are you having trouble with the dishwasher? Or with a computer, that doesn't work as it should do? Or with an incomprehensible instruction manual for the new book shelf? No problem – there is a service ...
Other Sciences / Economics & Business
Apr 05, 2012 |
3 / 5 (1) |
1
