News tagged with customer service
A new category of heel: The customer service saboteur
There are jerks, and then there are jerks.
Other Sciences / Economics & Business
May 17, 2012 |
3.7 / 5 (3) |
1
Brand loyalty increases when other customers look, act like us
The more other customers look and act like us, the more likely we are to stay loyal to a particular store or product, according to a groundbreaking study co-authored by a Michigan State University marketing ...
Other Sciences / Economics & Business
Apr 25, 2012 |
not rated yet |
0
How to make customers happy: Study evaluates call centers
Are you having trouble with the dishwasher? Or with a computer, that doesn't work as it should do? Or with an incomprehensible instruction manual for the new book shelf? No problem – there is a service ...
Other Sciences / Economics & Business
Apr 05, 2012 |
3 / 5 (1) |
1
Oracle's fiscal 3Q to provide gauge on technology
Oracle's latest quarterly earnings should provide a peak at just how confident companies have become in the economy by their willingness to spend money on new technology.
Mar 19, 2012 |
not rated yet |
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Building consumer trust critical to online marketing success, researchers find
(PhysOrg.com) -- With identity fraud and the increasingly open Internet growing, consumers seem less likely to give out personal information online. For e-commerce and online marketers, this is a roadblock to the customer ...
Other Sciences / Economics & Business
Feb 29, 2012 |
not rated yet |
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Employers feel no love for unscrupulous practice of 'service sweethearting'
A new study led by two Florida State University marketing professors finds that some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in "service ...
Other Sciences / Economics & Business
Feb 10, 2012 |
3.3 / 5 (3) |
10
For some consumers, surveys breed feedback fatigue
(AP) -- We appreciate your decision to read this story. Would you take a short survey about your satisfaction with the reading experience? Could you review this article on a website? Rate it for other readers?
Jan 08, 2012 |
not rated yet |
1
Apple accepts payment in China's yuan currency
Apple has started accepting payment in China's yuan currency through its online store, opening it up to the biggest Internet market in the world, company officials said Monday.
Nov 21, 2011 |
3 / 5 (1) |
0
House votes for 5-year freeze in new cell taxes
(AP) -- The House on Tuesday approved a five-year freeze on any new state and local taxes imposed on cellphones and other wireless services, including wireless broadband access.
Nov 02, 2011 |
5 / 5 (1) |
1
Service as performance: How do class differences affect hospitality interactions?
Is your hairdresser seething with hidden resentment? Do you subconsciously want to dominate the people who serve you? According to a new study in the Journal of Consumer Research, customers and hospitality workers engage ...
Other Sciences / Social Sciences
Aug 10, 2011 |
4 / 5 (1) |
0
Sony PlayStation Network restored in US, Europe
(AP) -- Sony Corp. says it is restoring its PlayStation Network in the U.S., Europe and parts of Asia today after hackers stole customer data and sent services offline in April.
Jun 02, 2011 |
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To boost customer satisfaction, owners should pay attention to employee job satisfaction
Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do ...
Other Sciences / Economics & Business
Jun 01, 2011 |
4 / 5 (2) |
0
Intel creates AppUp small business service on Hybrid Cloud
Intel Corporation today launched the Intel AppUp Small Business Service, an innovative service running on the Intel Hybrid Cloud platform that enables server manufacturers, software vendors, and service providers to offer ...
May 25, 2011 |
not rated yet |
0
Reading letters over the net before they arrive
Siemens’ Trust-Ebox system automates electronic dispatching of letters to such a degree that postal service companies will be able to provide their customers with digital letters at competitive costs. ...
Apr 05, 2011 |
not rated yet |
1
Got up on the wrong side of the bed? Your work will show it
A new study of telephone customer service representatives shows just how important it is for employees to start the workday in a good mood.
Other Sciences / Social Sciences
Apr 04, 2011 |
not rated yet |
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