After Amazon announced plans last week for a day of online retail discounts July 15 comparable to Black Friday, Wal-Mart is launching a rival sale online the same day. Who will win the e-commerce battle? Winning is a matter ...
Imagine working out a divorce without hiring an attorney or stepping into court or disputing the tax assessment on your home completely online.
Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.
IBM said Tuesday it is raising its quarterly dividend to $1.30 from $1.10, an increase of 18 percent.
She can smile, she can sing and this robot receptionist who started work in Tokyo on Monday never gets bored of welcoming customers to her upmarket shop.
Comcast is adding more social media representatives as it tries to work on its reputation for inefficient, unresponsive or just plain rude customer service.
Didn't like that boring beige sweater your aunt gave you as a holiday gift?
Retailers who hope to get a leg up on the competition by opening on Thanksgiving Day are taking the wrong approach, according to a national expert in retail marketing and strategy in the University at Buffalo School of Management.
The robots are coming. Lowe's is testing whether new bots on wheels can improve its customer service, like helping a shopper find a match for something as simple as a nail.
Customers care more about their past experiences with service firms when the economy is doing well, according to a research team from the J. Mack Robinson College of Business at Georgia State University.