News tagged with customer service

Now in aisle 3 at Lowe's: robots

The robots are coming. Lowe's is testing whether new bots on wheels can improve its customer service, like helping a shopper find a match for something as simple as a nail.

Oct 28, 2014
4.5 / 5 (6) 2

Service is key to winery sales

To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...

Mar 07, 2014
4 / 5 (3) 0

Pa. vendor confirms link to Target data probe (Update)

Minneapolis-based Target isn't commenting on reports that a Pittsburgh-area heating and refrigeration company is being investigated as the possible portal through which computer hackers stole credit card numbers from 40 million ...

Feb 07, 2014
5 / 5 (2) 0

Sprint eliminating 800 customer-service jobs

Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force to remain at about 40,000.

Aug 27, 2013
5 / 5 (1) 1

New video streaming technology for mobile phones

VTT Technical Research Centre of Finland has developed a new architecture for better-quality video streaming on mobile phones and across wireless networks. The new architecture is based on utilising information gathered and ...

Jul 10, 2013
5 / 5 (1) 0