US tech giant Microsoft said Wednesday it is setting up centres to keep customer data in Germany, following a series of US surveillance scandals that have alarmed Europeans.
New York's attorney general suspects there's little difference between broadband's fast lanes and the slower freight of ordinary Internet access.
A day after technology problems delayed hundreds of Southwest Airlines flights, the carrier's operations were running more smoothly Monday.
Have you ever been dissatisfied with a restaurant experience because the customer-service technology you had to use to reserve a table, order your food or pay for the meal wasn't up to par?
People use Uber when they need help hailing a ride or Tinder for help finding a date. When those companies need some assistance of their own, they turn to TaskUs.
After Amazon announced plans last week for a day of online retail discounts July 15 comparable to Black Friday, Wal-Mart is launching a rival sale online the same day. Who will win the e-commerce battle? Winning is a matter ...
Imagine working out a divorce without hiring an attorney or stepping into court or disputing the tax assessment on your home completely online.
Online customer service agents who use emoticons and who are fast typists may have a better chance of putting smiles on their customers' faces during business-related text chats, according to researchers.
IBM said Tuesday it is raising its quarterly dividend to $1.30 from $1.10, an increase of 18 percent.
She can smile, she can sing and this robot receptionist who started work in Tokyo on Monday never gets bored of welcoming customers to her upmarket shop.