News tagged with customer satisfaction

Service is key to winery sales

To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...

dateMar 07, 2014 in Other
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Comcast-TWC merger worries consumers

Cable subscribers don't give Comcast and Time Warner Cable good grades when it comes to customer satisfaction. So after Comcast announced its $45 billion purchase of Time Warner Cable Thursday, it didn't take long for consumers ...

dateFeb 14, 2014 in Telecom
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Don't forget the customers after mergers

( —Merging companies that focus on a dual-goal emphasis of simultaneously enhancing efficiency and customer satisfaction show the highest increase in long-term financial performance, according to a new study from ...

dateJan 29, 2014 in Economics & Business
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