News tagged with customer satisfaction

Service is key to winery sales

To buy, or not to buy? That is the question for the more than 5 million annual visitors to New York's wineries. Cornell University researchers found that customer service is the most important factor in boosting tasting room ...

Mar 07, 2014 4 / 5 (3) 0

Comcast-TWC merger worries consumers

Cable subscribers don't give Comcast and Time Warner Cable good grades when it comes to customer satisfaction. So after Comcast announced its $45 billion purchase of Time Warner Cable Thursday, it didn't ...

Feb 14, 2014 3 / 5 (1) 1

Sprint eliminating 800 customer-service jobs

Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force to remain at about 40,000.

Aug 27, 2013 5 / 5 (1) 1

Woes with iPhone 5 go beyond Maps

A week following the launch of the iPhone 5 and iOS 6, Apple CEO Tim Cook apologized for the company's imperfect new Maps app. But flawed maps haven't been the only issue to get some consumers worked up in ...

Oct 19, 2012 4.3 / 5 (12) 23

Sharing the research on car-sharing

Share and share alike is a concept we all learn as youngsters. Of course, when it comes to something as personal – and expensive – as a car, sharing's not so easy. Due to rising fuel costs hitting hard, increased concerns ...

Sep 13, 2012 5 / 5 (1) 0