You leave your car at the mechanic for a routine service. When your mobile rings, you are stricken by unwelcome news: The mechanic goes through a list of parts that urgently need replacing to avoid a breakdown in the middle ...
Economics & Business
Dec 12, 2023
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22
The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University ...
Economics & Business
Mar 24, 2023
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12
With the growth of the niche adaptive clothing market come new challenges for retailers, including making the process of online shopping more inclusive for people with varying degrees of disability as well as expanding the ...
Economics & Business
Mar 21, 2023
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1
Although featured—or top—reviews on e-commerce sites can help cut down on information overload for customers trying to make purchasing decisions, too many such top reviews can pose an overload of their own, according ...
Social Sciences
Nov 21, 2022
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37
We live in a world of online reviews. Before spending on everything from restaurant meals to a new pair of jeans or even a European vacation, many of us often check Amazon, Yelp or TripAdvisor first.
Economics & Business
Mar 10, 2020
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1
Consumer brands have long used old-fashioned focus groups, interviews and surveys to best gauge consumer wants, desires and needs as part of processes that range from product development, to marketing and sales. As machine ...
Economics & Business
Feb 7, 2019
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7
Amazon is investigating allegations that some of its staff sold confidential customer data to third party companies particularly in China, the online giant confirmed on Sunday.
Business
Sep 17, 2018
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7
Amazon has begun selling ready-to-cook meal packages for busy households in a bid to expand its groceries business.
Business
Jul 18, 2017
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4
Amazon is starting a site offering research, reviews and other information on new and used cars.
Business
Aug 25, 2016
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7
When purchasing items online, reading customer reviews is a convenient way to get a real-world account of other people's opinions of the product. According to a new study in the Journal of Consumer Research, negative reviews ...
Social Sciences
Apr 15, 2014
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