News tagged with customer relationship

When good service means bad behavior

Economists and professionals praise the merits of competition, as it leads to lower prices and improvements in quality. But in the automobile smog-testing industry, competition can lead to corruption and even public health ...

Nov 29, 2012
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Small businesses get personal with social media

Small business owners usually have their hands full just handling day-to-day operations. But Jeff Cooper can find time to send an email wishing a client good luck on his daughter's wedding.

Nov 13, 2012
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