In an effort to reduce costs and improve customer satisfaction, retailers have implemented self-checkouts in stores across the country. They have become increasingly popular, but some brands like Walmart are removing self-checkouts ...
Social Sciences
Jan 4, 2024
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Three-quarters of British shoppers are loyal to their usual supermarket, but the UK retail sector is no stranger to the complex and fluctuating needs of its customers.
Economics & Business
Apr 4, 2023
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An international team of researchers finds that the social media messages that resonate best with loyalty program members differ from the posts that work best with other customers. The finding could inform how best to craft ...
Economics & Business
May 9, 2022
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Customer loyalty programs have been around for decades and are used to help businesses, marketers and sellers build a sustainable relationship with their customers. But do they work? A recent study sought to find out and ...
Economics & Business
Jun 7, 2021
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Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...
Economics & Business
Aug 7, 2020
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Many travellers are members of multiple loyalty programmes, and the role of these programmes is often insignificant when choosing between different hotels, a new study from the University of Eastern Finland shows. Tourists ...
Economics & Business
Feb 20, 2019
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From checked luggage to a pillow, blanket or simple snacks onboard, travelers have become accustomed to an assortment of extra costs when flying. It's difficult for airlines to gain and keep customer loyalty at a time when ...
Economics & Business
Feb 10, 2016
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Starbucks says its mobile app that lets people order and pay in advance will be available nationally starting Tuesday. That means lattes, breakfast sandwiches and other items you want could theoretically be waiting for you ...
Business
Sep 22, 2015
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Companies that want to increase customers' loyalty and get their repeat business would do well to understand the nuanced ways in which and reasons why a customer is committed to that company, according to a recent study by ...
Economics & Business
Jul 7, 2015
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Giving customers the VIP treatment is more effective than discounts when it comes to establishing customer loyalty, says a Massey University consumer behaviour specialist.
Economics & Business
Nov 11, 2014
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