News tagged with customer insight
New IBM Service Plays Real-Time Matchmaker In Call Centers
IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...
Mar 18, 2010 |
3.7 / 5 (3) |
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Efficient and tunable interface for quantum networks
(Phys.org) -- Quantum computers may someday revolutionize the information world. But in order for quantum computers at distant locations to communicate with one another, they have to be linked together in ...
May 23, 2012 |
5 / 5 (5) |
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Data in the fast lane
A new approach to managing data over a network has enabled a Microsoft Research team to set a speed record for sifting through, or “sorting,” a huge amount of data in one minute.
Technology / Computer Sciences
May 22, 2012 |
5 / 5 (1) |
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Drift to mobile a new challenge for Facebook
With Internet users increasingly going mobile, a major challenge for Facebook will be trying to make money from its massive global presence in a more complex mobile space.
May 18, 2012 |
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Bing to duel Google with Facebook-friendly format
Microsoft's Bing search engine is heading in a new direction as it drills deeper into Facebook's social network and Twitter's messaging service to showcase information unlikely to be found on Google.
May 10, 2012 |
5 / 5 (1) |
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Time Warner Cable profit up 18 pct in 1Q
(AP) -- Time Warner Cable Inc. reported an 18 percent increase in first-quarter net income Thursday, as acquisitions and new broadband customers boosted revenue.
Apr 26, 2012 |
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Beijing auto show to unveil cleaner cars
Carmakers at the Beijing auto show are due to unveil scores of clean energy vehicles as they try to convince Chinese customers to swap gas-guzzling SUVs for cleaner but slower and pricier options.
Technology / Energy & Green Tech
Apr 23, 2012 |
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Researchers study costs of 'dirty bomb' attack in L.A.
A dirty bomb attack centered on downtown Los Angeles' financial district could severely impact the region's economy to the tune of nearly $16 billion, fueled primarily by psychological effects that could persist for a decade.
Other Sciences / Economics & Business
Apr 23, 2012 |
3.7 / 5 (3) |
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Solar wind, moon dust and Martian lights
The Canadian Space Agency has funded a University of Alberta-led project to study the effects of solar winds on Earth’s moon and on Mars. The results are anticipated to influence design of spacecraft ...
Space & Earth / Space Exploration
Apr 16, 2012 |
5 / 5 (2) |
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IBM, partners enable smarter charging for electric vehicles
IBM announced that it has teamed with American Honda Motor Co., Inc. and Pacific Gas and Electric Company (PG&E) on a new pilot project that will allow communication between electric vehicles (EVs) and the ...
Technology / Energy & Green Tech
Apr 12, 2012 |
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Kutcher invests in flat fee tech startup Dwolla
(AP) -- Actor Ashton Kutcher is among the early investors in Dwolla, an Iowa tech startup that lets users transfer money or pay for things through their smartphones or online for a flat fee of 25 cents per transaction.
Apr 11, 2012 |
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