At a time when one viral video can damage a business, some companies are turning to their own commenting platforms rather than letting social media be the main outlet for customer feedback. Only one wrinkle: in this context, ...
Social Sciences
Feb 12, 2024
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1
In the digital age, a new Twitter strategy can have implications for a healthy bottom line. How companies handle customer complaints on social media plays a critical role in their customer-focused performance management systems. ...
Economics & Business
Aug 2, 2023
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14
Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...
Economics & Business
Aug 7, 2020
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3
A government report this month highlighted the frequency of computer outages at airlines, which can stop passengers from checking in for flights, and even prevent planes from taking off.
Business
Jun 30, 2019
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New York's attorney general suspects there's little difference between broadband's fast lanes and the slower freight of ordinary Internet access.
Telecom
Oct 26, 2015
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43
Giving customers a chance to complain can be a bad idea if customers believe they're to blame for a product's failure, a new study from the Sauder School of Business at UBC shows.
Economics & Business
Nov 29, 2012
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In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...
Economics & Business
Nov 7, 2012
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0
(AP) -- If you're willing to pay a $35 fee to overdraw your checking account, just text your approval to the bank.
Telecom
May 9, 2011
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0
Jaguar Land Rover is recalling about 65,000 SUVs in the U.S. because the doors may not latch properly and could open while being driven.
Business
Jul 8, 2015
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27
(PhysOrg.com) -- Understanding their dissatisfied customers and acting on the knowledge will help companies save money and reshape the way they conduct business, according to research by Heidi Kevoe Feldman, an assistant ...
Economics & Business
Jan 13, 2010
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