Global companies beware: Rude customer treatment depends on culture
A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether.
A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether.
(Phys.org)—Unlike other species, humans speak to each other in remarkably diverse ways. Some of our 6,000 to 8,000 languages use clicks (!Kung). Others don't differentiate between nouns and verbs (Straits Salish). Still ...
For millions of Facebook users, choosing which photo to use for an online profile is an important decision. Should it be lighthearted or professional, personal or more abstract? According to a study by researchers ...
People don't always do as their neighbors do, and the same is true of neighboring chimpanzees. That's according to a report published online on May 10 in Current Biology featuring observations of wild chimps ...
U.S. online shoppers more likely to be risk-takers compared to their Korean counterparts, says Professor Frances Gunn, Ted Rogers School of Retail Management. She is the Canadian co-author of an international study that examined ...
Cultural differences between the West and East are well documented, but a study shows that concrete differences also exist in how British and Chinese people recognise people and the world around them. Easterners really do ...
(PhysOrg.com) -- Kiss, cry, sing, talk, flirt, listen to music, read the newspaper, bargain, eat, laugh, swear, argue.
In today's world, conflicts and misunderstandings frequently arise between those who are from more restrictive cultures and those from less restrictive ones. Now, a new international study led by the University of Maryland ...
Could casual Fridays and meeting times determine the success of billion dollar mergers and acquisitions in the business world?
(PhysOrg.com) -- Close relationship researchers have previously found that Easterners (those from collectivistic cultures such as China) seem to regard love differently from Westerners (those from individualist ...
Most patients in the southeastern United States are satisfied with the care they get from their primary care doctor — though many doctors lack training for dealing with patients of different ethnic backgrounds and often ...
(PhysOrg.com) -- The origins of altruism, the willingness to make personal sacrifices for the benefit of others often unknown to us, has perplexed evolutionary social scientists and biologists for years.
A new study of chimpanzees living in the wild adds to evidence that our closest primate relatives have cultural differences, too. The study, reported online on October 22nd in Current Biology shows that neighb ...
Laughter is an emotional expression that is innate in human beings. This means laughing at others is also believed to be a universal phenomenon. However, the fear of being laughed at causes some people enormous ...
(PhysOrg.com) -- Socially learned behavior and belief are much better candidates than genetics to explain the self-sacrificing behavior we see among strangers in societies, from soldiers to blood donors to ...