There are six components to an apology - and the more of them you include when you say you're sorry, the more effective your apology will be, according to new research.
Social Sciences
Apr 12, 2016
5
638
(PhysOrg.com) -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...
Economics & Business
Sep 21, 2009
4
0
Facebook has sent notes of apology and is changing automated systems that blocked environmental activists and other people from posting on like-minded Facebook pages.
Internet
Aug 21, 2011
1
0
US wireless earpiece maker Jawbone on Thursday apologized for a flaw that causes its fitness focused UP wristbands to go down and offered users their money back even if they keep the gadgets.
Consumer & Gadgets
Dec 9, 2011
0
0
(AP) -- A man who was threatened with jail time for posting comments about his estranged wife on his personal Facebook page unless he posted daily apologies for a month says the court ruling violates his freedom of speech.
Internet
Feb 24, 2012
8
0
Twitter is handing down new rules to control abusive language, the company said Saturday, a move which follows a barrage of nasty, harassing, and threatening messages directed at high-profile female users of the microblogging ...
Internet
Aug 4, 2013
0
0
Researchers from New Mexico State University, University of South Carolina, Zhejiang University (China), and The Ohio State University published a new paper in the Journal of Marketing, which examines strategies for restoring ...
Economics & Business
Mar 26, 2020
0
8
(AP) -- The CEO of Netflix said he was sorry for mishandling a recent price increase that caused customers to cancel the service in droves. But the apology was drowned out by a decision that angered subscribers all over ...
Business
Sep 20, 2011
2
0
Apologizing for negative outcomes -- a practice common even with children -- may lead to more favorable verdicts for auditors in court, according to researchers at George Mason University and Oklahoma State University. The ...
Social Sciences
Aug 24, 2009
1
0
Bell Canada has been hacked and its customers' emails accessed illegally, the telecoms giant said Monday, stressing there was no link to the "WannaCry" malware case.
Security
May 16, 2017
0
8
