News tagged with apology

Saying sorry really does cost nothing

( -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...

dateSep 21, 2009 in Economics & Business
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Are Southern death-row inmates more polite?

Southern states are known to uphold a culture of honor and adhere to traditional politeness norms, but does this hold true for death-row convicts? A new article published today in SAGE Open finds that Southern death-row offenders ...

dateApr 08, 2014 in Social Sciences
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