Safety fears about Boeing 737 MAX grip US passengers

US airlines are standing behind Boeing despite the wave of countries and carriers that have grounded the 737 MAX, but fear has gripped crews and passengers, and many are refusing to fly on the plane.

Why is customer service so bad? Because it's profitable

It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...

American Airlines earnings dip on higher costs

American Airlines reported a dip in fourth-quarter profits Thursday due to higher costs as it projected stronger-than-expected 2018 profits because of strong demand.

NASA air traffic management research tool shows new colors

A pivotal piece of NASA air traffic management (ATM) software is getting fresh attention as the agency and its government, industry and academic partners prepare to test new ideas for more efficiently guiding aircraft through ...

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