11 ways to improve airlines for customers

The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University ...

What is emotional labor, and how do we get it wrong?

The term "emotional labor" is applied to an array of home-based activities—from keeping mental to-do lists, to remembering to call your in-laws on their birthdays. Some advocate the need to teach boys emotional labor, or ...

How holographic interferometry could influence the future

Holographic interferometry is the technique of measuring stress, strain, and vibration with light. It is defined by the wavelength of light, finding flaws in structural bonds. It makes full use of a hologram's ability to ...

Low-cost airlines have adapted best to COVID-19

The COVID-19 pandemic has caused a dramatic reduction in travel, especially to other countries. Figures show that in the second quarter of this year, airlines suffered an 80% fall in income compared to 2019, as the passenger ...

Carbon footprinting and pricing under climate concerns

Researchers from Esade, University of St. Gallen, HEC Paris, and Columbia University published a new paper in the Journal of Marketing that explores the conundrum faced by firms that want to reduce their impact on the climate: ...

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