Google apologizes for Gmail outage

Sep 24, 2009
A computer screen featuring Google's home page. Google apologized Thursday for a Gmail outage which left some users of the free Web-based email service cut off for the second time in a month.

Google apologized Thursday for a Gmail outage which left some users of the free Web-based email service cut off for the second time in a month.

The Internet giant announced at 10:29 am (1429 GMT) that an unspecified problem was preventing a "small subset of users" from accessing their accounts.

About an hour later, the Internet giant said service had been restored for some users and at 12:58 pm (1658 GMT) it said the problem had been resolved.

"We apologize for the inconvenience and thank you for your patience and continued support," said in a message on its App Status Dashboard, a site which monitors the performance of its online services.

The disruption came just over three weeks after an outage which left millions of users without Gmail for more than an hour and a half.

Google blamed server maintenance for the September 1 Gmail outage and apologized for the disruption, which it called a "Big Deal."

Google also suffered technical problems in May, leaving millions of people unable to use popular services such as its main search page, as well as Gmail and Google News.

Google also experienced a breakdown of Gmail, which has tens of millions of users, in February which lasted a few hours.

The failures, while rare, are seen by some industry analysts as a setback to the Mountain View, California-based Google's efforts to promote Gmail and other Web-based services to businesses.

(c) 2009 AFP

Explore further: Twitter rules out Turkey office amid tax row

add to favorites email to friend print save as pdf

Related Stories

Google blames Gmail outage on server maintenance

Sep 02, 2009

Internet giant Google has blamed server maintenance for a Gmail outage which left millions of users without the free Web-based email service for more than an hour and a half on Tuesday.

Google drops Gmail name in U.K.

Oct 19, 2005

Gmail, the free e-mail service provided by search giant Google, changed its name to Google Mail for British users Wednesday after a trademark dispute.

Google adds automatic translation to Gmail

May 20, 2009

Google added automatic translation technology to Gmail on Tuesday, allowing users of its email service to translate messages in another language with a single mouse click.

Google's openness intensifies focus on e-mail woes

Mar 12, 2009

(AP) -- Google Inc.'s recent pledge to be more open about periodic service outages appears to be drawing more attention to the breakdowns when they occur, even if it's a minor hiccup affecting a sliver of its users.

Recommended for you

Twitter rules out Turkey office amid tax row

4 hours ago

Social networking company Twitter on Wednesday rejected demands from the Turkish government to open an office there, following accusations of tax evasion and a two-week ban on the service.

How does false information spread online?

7 hours ago

Last summer the World Economic Forum (WEF) invited its 1,500 council members to identify top trends facing the world, including what should be done about them. The WEF consists of 80 councils covering a wide range of issues including social media. Members come ...

User comments : 0

More news stories

Quantenna promises 10-gigabit Wi-Fi by next year

(Phys.org) —Quantenna Communications has announced that it has plans for releasing a chipset that will be capable of delivering 10Gbps WiFi to/from routers, bridges and computers by sometime next year. ...

Floating nuclear plants could ride out tsunamis

When an earthquake and tsunami struck the Fukushima Daiichi nuclear plant complex in 2011, neither the quake nor the inundation caused the ensuing contamination. Rather, it was the aftereffects—specifically, ...

Unlocking secrets of new solar material

(Phys.org) —A new solar material that has the same crystal structure as a mineral first found in the Ural Mountains in 1839 is shooting up the efficiency charts faster than almost anything researchers have ...

Patent talk: Google sharpens contact lens vision

(Phys.org) —A report from Patent Bolt brings us one step closer to what Google may have in mind in developing smart contact lenses. According to the discussion Google is interested in the concept of contact ...

How kids' brain structures grow as memory develops

Our ability to store memories improves during childhood, associated with structural changes in the hippocampus and its connections with prefrontal and parietal cortices. New research from UC Davis is exploring ...