Who moved my 'Delete' key? Lenovo did. Here's why.

Jun 25, 2009 By JESSICA MINTZ , AP Technology Writer
In this product image released by Lenovo, the Lenovo Thinkpad T400S Laptop keyboard, is shown. (AP Photo/Lenovo)

Lenovo put nearly a year of research into two design changes that debuted on an updated ThinkPad laptop this week. No, not the thinner, lighter form or the textured touchpad - rather, the extra-large "Delete" and "Escape" keys.

It may seem like a small change, but David Hill, vice president of corporate identity and design at Lenovo, points out, "Any time you start messing around with the keyboard, people get nervous."

Computers get smaller and faster every year, but keyboard design remains largely stuck in the 19th century. When Beijing-based Lenovo, which bought IBM Corp.'s personal-computer business in 2006, looked into improving the keyboard on the new ThinkPad T400s, a $1,600-and-up for businesspeople, it knew it had to proceed with caution.

To understand Lenovo's concern, turn the clock back to the 1800s.

Back then, fast typing would jam typewriters, so a keyboard layout that slowed down flying fingers was devised. The commonly used "A" key, for example, was banished to the spot under the relatively uncoordinated left pinky.

Typewriter technology evolved. Mainframe computing led to function keys and others of uncertain use today. The PC era dawned. Yet many laws of keyboard layout remain sacred, like the 19-millimeter distance between the centers of the letter keys.

Tom Hardy, who designed the original IBM PC of 1981, said companies have tried many times to change the sizes of keys. That first PC had a smaller "Shift" key than IBM's popular Selectric typewriter did, and it was placed in a different spot, in part because the industry didn't think computers would replace typewriters for high-volume typing tasks.

IBM reversed course with the next version to quiet the outcry from skilled touch-typists.

"Customers have responded with a resounding, 'Don't fool with the key unless you can you can improve it,'" said Hardy, now a design strategist based in Atlanta.

PC makers relearned this lesson in the past year, as netbooks - tiny, cheap laptops - have become popular with budget-conscious consumers. Early models boasted screens measuring as little as 7 inches on the diagonal, requiring shrunken keyboards that many people found to be too small. Some even repeated IBM's mistake by cutting the size of the "Shift" key.

The computer makers have largely shifted focus to 10-inch or larger netbooks, so that there'd be room for near-standard keyboards or better.

Push-back from consumers hasn't stopped companies from testing and even manufacturing keyboards with unconventional designs over the years, in some cases demonstrating that people could learn to type faster than on standard QWERTY keyboards, so-called because of the arrangement of the top row of letters. During Hardy's time at IBM, researchers came up with ball-shaped one-handed keyboards that he said were faster than standard ones.

"A lot of those things never passed the business planners and the bean counters because they were concerned about manufacturing something that was just basically an experiment," Hardy said.

Ones that did get made have remained niche.

Paul Bradley, an executive creative director at the global design group Frog Design, said makers of ergonomic keyboards that also improved typing speed were counting on concern over carpal tunnel syndrome during the dot-com boom of the 1990s to drive demand, but the market never materialized.

If ever there were a time to make radical changes to the keyboard, now might be it. As evidence, Bradley noted the high tolerance many younger people show for tapping out cell-phone messages on tiny keypads using only their thumbs.

Lenovo is on a more conservative course. In designing the new ThinkPad, it installed keystroke-tracking software on about 30 employees' computers (They volunteered). On average, they used the "Escape" and "Delete" keys 700 times per week, yet those were the only "outboard" keys, or non-letter keys, that hadn't been enlarged.

Lenovo made those two keys about twice as long in the vertical direction to fit the way people reach up, rather than to the side, and then deliberately whack those keys, said Hill, the Lenovo executive who was at IBM for nearly 20 years before the 2006 sale to Lenovo. The new design cuts down on accidental taps of the "End" and "Insert" keys, too.

The new keyboard isn't perfect. Hill called "Caps Lock" a frustrating hangover from typewriter days, a key that can introduce garble, emulate shouting or foil password entries without the user noticing.

"I think maybe sometime in the future, we should maybe entertain removing it," he said. "It's one of those things you kind of have to approach with caution. There might be some people out there who just really like their `Caps Lock' key for whatever reason."

©2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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User comments : 25

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Bob_B
2.1 / 5 (7) Jun 25, 2009
Since China owns Lenozo, they will have all the spyware you can imagine on them. Trojan Horse anyone?
akak
4.6 / 5 (9) Jun 25, 2009
Retaining the caps lock key is a crime against humanity
PinkElephant
3 / 5 (7) Jun 25, 2009
I personally am a big fan of Microsoft Natural keyboards. Talk about "unconventional" layout... but to me, it's far superior to the normal "flat" boards out there. I realize fitting something like that into a laptop that must fold flat is a bit of a technical conundrum, but with a few springs and hinges it ought to be doable :-) Whichever laptop achieves it first, shall have my hard-earned dollars!
ler177
3.1 / 5 (7) Jun 25, 2009
Along with the DEL key, they should also enlarge the CTL and ALT keys for greater Windows compatibility.

hooloovoo
5 / 5 (3) Jun 25, 2009
@PinkElephant. The problems with your spring and hinge idea is that it would involve springs and hinges. When designing a machine that needs to be reliable it is necessary to cut moving parts down to an absolute minimum. The more moving parts you have the more things there are to fail. Why do you think we're moving towards solid state hard disks?
PinkElephant
5 / 5 (2) Jun 26, 2009
Oh please, hooloovoo. If we can build cars that can go 100,000 miles before the first major tune-up, we can build a couple extra parts into a keyboard...

But it does bring me to another point: why aren't these things modular? Why can't I easily swap out the screen, the keyboard, the touchpad, the speakers on my laptop? Why is it all built-in/baked-in to a single monolith, so that if one part breaks or proves inadequate, I have to toss the entire thing?

Yup, laptop design could definitely use a few advancements...
diva4d
4.5 / 5 (2) Jun 26, 2009
As a programmer I still use CAPS LOCK quite a bit for capitalising keywords, etc... Am I doing something wrong? ;S
jeffsaunders
4.5 / 5 (2) Jun 26, 2009
Caps Lock is essential but it should feel different when it is locked.
JZippy
4 / 5 (4) Jun 26, 2009
My first computer was an Atari 400. It had a flat membrane keyboard. I learned to type some key combos very quickly by using sliding moves instead of the pecking motion.

Anybody type on a keypunch machine, with round keys and the inverted numeric pad?

The IBM AT keyboard was one of the best ever. Great tactical feedback and excellent key positioning.

On one of my newer keyboards, I had to physically remove the scroll lock key, because some 'engineer' decided the Home key was in the wrong spot.

Ah keyboards... very fast for word processing and then somebody had to add the mouse. When it comes to productivity and typing the mouse is a killer.
denijane
4.5 / 5 (4) Jun 26, 2009
Not everyone uses Windows, so I don't see a reason why my notebook should have Windows compatibility. For example, my "start" key doesn't serve for anything at all. Why it should be there anyway? Even when I used Windows I didn't use it.

Same goes for Capslock-absolutely useless key-never used it, don't see a reason to do it.

Oh, yeah, another key I never use is pause/break. What does it serve for, anyway?


It's good they think of a way to perfect the keyboard. I just hope they wont do it just for the sake of one OS.
Dinotron
5 / 5 (1) Jun 26, 2009
@ denijane,
Here's your answer regarding the pause/break key:
http://en.wikiped...reak_key
superhuman
1 / 5 (1) Jun 26, 2009
Don't fool with the key layout even if you can improve it!

We use too many keyboards nowadays.
denijane
5 / 5 (1) Jun 26, 2009
@Dinotron- aw,thank you. So it had some kind of purpose, huh? :) They should make an online survey how often people use such keys and if the usage is like once a month, I think it's safe to go. After all, you can easily replace one key combination with another...
El_Nose
5 / 5 (2) Jun 26, 2009
I use pause /break -- comes in REALLY handy if your computer crashes - Linux or Windows doesn;t matter .

I like the 104 key layouts -- but the only key i never use is Scroll Lock -- I have only used one program that needed it -- maybe two if you count the OLD word perfects but thats it

As a programmer i appreciate Caps Lock -- but maybe we could make it smaller on a laptop i hit it accidentally all the time --
kerry
4 / 5 (1) Jun 26, 2009
@PinkElephant:

Lenovo actually does have "modular" keyboards, in a sense. The keyboard is detachable from the rest of the computer. So if your current one doesn't work (maybe you spilled a drink on it or something), you can swap it out with another one. The screen is a different story, though. You would void the warranty if you tried changing that yourself.
Paradox
4 / 5 (1) Jun 26, 2009
Retaining the caps lock key is a crime against humanity

Only if you just to type sentences. There are several uses for the caps key, I use it often in programming.
BrianH
not rated yet Jun 26, 2009
The Dvorak layout was designed to make typing motions more natural and quicker. You can d/l a software patch that switches your k/b to the layout, and it's not too hard to learn.



As for ergonomics and Carpal, I had serious carpal for a while, and ever since have rigged my k/b to slope down and away to minimize wrist-cocking, as recommended. Supposedly the best arrangement is a k/b split into 2 vertical pads, so the wrists/hands are oriented up-down. (BTW, 100mg/day B6 for 2 weeks, plus time to taper off, cured my carpal. Relubricates the tendon channel/tunnel, or SLT. I use it again when ever I feel the twinges and burning coming back.)

Back to k/bs, there are versions with wells for the fingers to sit in, with slight pressure on sides of the the wells determining letter choice. Very fast and comfortable, supposedly.
FPar
not rated yet Jun 27, 2009
FWIW, I'm really happy with this keyboard:
the "Freestyle" from http://www.kinesis-ergo.com/

The only thing not so great is the lack of a numpad, but for typing it's super comfortable.
sauceman
not rated yet Jun 28, 2009
Over the next few decades, keyboards are going to be a thing of the past. With new technology such as Speach-to-Text and some of the crazy new "mind-reading" technology they're proposing, new forms of input devices are bound to evolve relatively soon.
donjoe0
not rated yet Jun 28, 2009
Yes it is used: Humanized's "Enso Launcher" works by holding down Caps Lock while typing your command and releasing it to launch the command. And it's hard too see how you could position a different key so it could be used more comfortably than this (i.e. allowing you to type commands while holding it down with your pinky).
CreepyD
not rated yet Jun 29, 2009
Speech to text will never take off, can you imagine everyone sitting in an office at work talking into their PC's to type?
For me, Scroll Lock is the only key I never use.
dbren
not rated yet Jun 29, 2009
I'd still like to strangle the guy who decided to put the key where the key traditionally was. Twenty years and I still can't get used to it. Obviously not a vi user.
dbren
not rated yet Jun 29, 2009
That's the "CAP LOCK" and "ESCAPE" keys. This software must think everything enclosed in greater-than and less-than symbols is an html tag.
Egnite
not rated yet Jun 30, 2009
Each to thier own, pick an interface your happy with and customize it to your liking! Extra big keys, wow that must take all of 1 second to adjust to.

This is front page news imo!! wtf..
frajo
1 / 5 (1) Jul 12, 2009
I need the Scroll Lock key quite often for my KVM switch.