Telecommuting has mostly positive consequences for employees and employers

Nov 20, 2007

Telecommuting is a win-win for employees and employers, resulting in higher morale and job satisfaction and lower employee stress and turnover. These were among the conclusions of psychologists who examined 20 years of research on flexible work arrangements.

The findings, based on a meta-analysis of 46 studies of telecommuting involving 12,833 employees, are reported in the current issue of the Journal of Applied Psychology, published by the American Psychological Association (APA).

“Our results show that telecommuting has an overall beneficial effect because the arrangement provides employees with more control over how they do their work,” said lead author Ravi S. Gajendran. “Autonomy is a major factor in worker satisfaction and this rings true in our analysis. We found that telecommuters reported more job satisfaction, less motivation to leave the company, less stress, improved work-family balance, and higher performance ratings by supervisors.”

An estimated 45 million Americans telecommuted in 2006, up from 41 million in 2003, according to the magazine WorldatWork. The researchers defined telecommuting as “an alternative work arrangement in which employees perform tasks elsewhere that are normally done in a primary or central workplace, for at least some portion of their work schedule, using electronic media to interact with others inside and outside the organization.”

Gajendran and his fellow researcher David A. Harrison, PhD from Pennsylvania State University, found that telecommuting has more positive than negative effects on employees and employers. “A work-at-home option gives telecommuters more freedom in their work arrangement and removes workers from direct, face-to-face supervision,” Gajendran said. In addition, the employees in their study reported that telecommuting was beneficial for managing the often conflicting demands of work and family.

Contrary to popular belief that face time at the office is essential for good work relationships, said Gajendran, telecommuters’ relationship with their managers and coworkers did not suffer from telecommuting with one exception. Employees who worked away from their offices for three or more days a week reported worsening of their relationships with coworkers. However, managers who oversaw telecommuters reported that the telecommuters’ performance was not negatively affected by working from home. And those who telecommuted reported that they did not believe their careers were likely to suffer from telecommuting.

The typical telecommuter examined in the analysis was a manager or a professional from the information technology or sales and marketing department of a firm. The average age of a telecommuter was 39; men and women were equally represented.

Women telecommuters may derive even greater benefits from telecommuting. The authors found that study samples with greater proportions of women found they received higher performance ratings from their supervisors and that their career prospects improved, rather than worsened.

“Telecommuting has a clear upside: small but favorable effects on perceived autonomy, work-family conflict, job satisfaction, performance, turnover intent and stress,” the authors wrote. “Contrary to expectations in both academic and practitioner literatures, telecommuting has no straightforward, damaging effects on the quality of workplace relationships or perceived career prospects.”

Source: American Psychological Association

Explore further: Study finds interest in the goals you pursue can improve your work and reduce burnout

add to favorites email to friend print save as pdf

Related Stories

Telecommuting: Was Yahoo doing it right?

Mar 07, 2013

Yahoo's leaked edict under CEO Marissa Mayer that calls remote workers back to the office lit the Twitterverse on fire, angering advocates of telecommuting and other programs intended to balance work and ...

The myth of the disconnected telecommuter

May 24, 2012

(Phys.org) -- The assumption that employees who regularly telecommute will feel less attached to the organization they work for due to feeling isolated and disconnected is a myth, according to a study led ...

Recommended for you

Screenagers face troubling addictions from an early age

3 hours ago

In 1997, Douglas Rushkoff boldly predicted the emergence a new caste of tech-literate adolescents. He argued that the children of his day would soon blossom into "screenagers", endowed with effortless advantages over their parents, ...

Better memory at ideal temperature

3 hours ago

People's working memory functions better if they are working in an ambient temperature where they feel most comfortable. That is what Leiden psychologists Lorenza Colzato and Roberta Sellaro conclude after having conducted ...

User comments : 0

More news stories

HIV+ women respond well to HPV vaccine

HIV-positive women respond well to a vaccine against the human papillomavirus (HPV), even when their immune system is struggling, according to newly published results of an international clinical trial. The study's findings ...

Revealing camouflaged bacteria

A research team at the Biozentrum of the University of Basel has discovered an protein family that plays a central role in the fight against the bacterial pathogen Salmonella within the cells. The so cal ...