Apple acknowledges iMessage bug, says fix is coming

May 22, 2014
Apple logo

Apple has acknowledged a bug within its iMessage system that keeps some users who switch from an iPhone to another maker's smartphone from receiving certain text messages.

The benefit of iMessage is that these messages do not count against users' monthly service plan texting limits, and can even be sent to Apple users overseas at no cost. Those who own multiple Apple devices can set them up so that when they receive an iMessage it will show up on all of their Apple devices.

But a recently discovered bug has frustrated iMessage users who have switched from an iPhone to another device and their friends who try to text them.

Turning off iMessage should ensure that all messages are sent as standard texts, and therefore get through to non-Apple devices.

But the new bug is preventing that from happening for some users. Instead, their texts continue to be handled as iMessages. This has prevented messages from iPhone users from being delivered to friends who have switched to a non-Apple device.

Apple on Thursday said it had begun to fix the problem.

"We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update," Apple told Re/code. "For users still experiencing an issue, please contact AppleCare."

But the recent bug has only exacerbated a problem within Apple's iMessage system. Prior to the discovery of the , many users already experienced problems receiving messages after leaving their iPhones.

Apple has set up a support page explaining how to deactivate iMessage, but one former iPhone owner was so displeased with her experience switching to a Samsung Android device that last week she filed a lawsuit against Apple over the problem.

The woman is seeking class-action status for the suit and claims that Apple failed to disclose that switching from an iPhone to another device would result in an interference of her text , according to Bloomberg.

Apple has not commented on the lawsuit.

Explore further: iPhone 6 to feature ultra-sharp screen resolution, report says

1 /5 (3 votes)
add to favorites email to friend print save as pdf

Related Stories

Bug forces Google to pull Gmail app

Nov 02, 2011

Google unveiled an email application for Apple's iPhone, iPad and iPod Touch on Wednesday but was forced to pull it just hours later because of a bug.

Recommended for you

Singapore moves to regulate taxi booking apps

Nov 21, 2014

Singapore on Friday announced new rules for mobile taxi booking apps, including US-based Uber, in the latest move by governments around the world to regulate the increasingly popular services.

Protecting personal data in the cloud

Nov 20, 2014

IBM today announced it has patented the design for a data privacy engine that can more efficiently and affordably help businesses protect personal data as it is transferred between countries, including across private clouds.

Gift Guide: Dragons, aliens, heroes for the gamer

Nov 19, 2014

Sony's PlayStation 4 video-game console has built an impressive lead over its competitors. That's good news for holiday shoppers because it has driven Microsoft and Nintendo to offer more budget-friendly ...

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.