Further IT glitch hits UK bank customers

Jan 26, 2014

Britain's Lloyds banking group apologised on Sunday after many of its debit card customers were left unable to access their money following a server hitch.

The , Britain's largest retail bank group, later said it had it had fixed the problem that left customers of its members—Halifax, Lloyds, Bank of Scotland and TSB—unable to use debit cards or automated teller machines (ATMs).

"We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions," said a tweet from Lloyds Banking Group.

"Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.

"At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working."

TSB chief Paul Pester earlier took to Twitter to apologise for the glitch.

"I'm working hard with my team now to try to fix the problems," he said, explaining that two of the seven servers used to process the bank's debit card payments had malfunctioned.

"It'll take a while to sort the backlog," he added. "Sorry. Customers may have problems for an hour or so."

IT problems have recently plagued UK banks. Shortly before Christmas, a technical fault meant around 750,000 Royal Bank of Scotland customers were unable to use their credit and .

Explore further: Target: Customers' encrypted PINs were stolen

add to favorites email to friend print save as pdf

Related Stories

Target: Customers' encrypted PINs were stolen

Dec 27, 2013

Target said Friday that debit card PIN numbers were among the financial information stolen from millions of U.S. customers who shopped at the retailer earlier this month.

Software defect hits millions of German bank cards

Jan 05, 2010

(AP) -- Millions of German bank cards have been affected by a "millennium bug"-like problem because they contain software that can't process the number 2010, industry groups said Tuesday.

RBS says technical issues blocking mobile apps

Mar 28, 2013

(AP)—British bank RBS says technical issues have prevented customers from logging into its mobile applications—another in a series of computer glitches that has hit the struggling institution.

UK bank customers hit by software problem

Jun 22, 2012

(AP) — Technicians at the British bank NatWest are trying to fix a software problem which has delayed posting of credits and debits in customer accounts.

Recommended for you

US warns retailers on data-stealing malware

19 hours ago

US government cybersecurity watchdogs warned retailers Thursday about malware being circulated that allows hackers to get into computer networks and steal customer data.

Irish bookmaker apologizes for 2010 data breach

20 hours ago

(AP)—Irish betting company Paddy Power announced Thursday it is notifying hundreds of thousands of customers that most of their profile information was stolen in 2010, but hackers did not gain their credit card details ...

User comments : 0