Yahoo Mail trouble hits fourth day

Dec 12, 2013
An outage at Yahoo Mail hit its fourth day on Thursday, prompting thousands of furious users to ratchet up their criticism on social media

An outage at Yahoo Mail hit its fourth day on Thursday, prompting thousands of furious users to ratchet up their criticism on social media.

Many people said they couldn't retrieve emails from their inboxes or complained that emails were not being delivered.

"We are continuing to work on resolving this and ask that you stay tuned for further updates," Yahoo said in a message fired off on Twitter.

The California-based firm on Wednesday apologized and promised a fix by the end of that day, but problems have persisted.

Yahoo would not disclose the number of knocked out of service since late Monday night California time. It is estimated there are about 280 million Yahoo Mail users.

"We are very sorry for recent difficulties with Yahoo Mail," the company's of communication products Jeffrey Bonforte said in a posted on Tumblr.

He blamed the outage on a "hardware problem" at one of Yahoo's data centers.

Some functionality was returning to the free Web-based email service as Yahoo scrambled to get it back in full operation.

Yahoo Mail users turned to Twitter and online chat forums to unleash frustration at being cut off from email and threatening to switch to a free service offered by Google.

Among complaints was a woman who complained having emailed invitations to a holiday party and not knowing what to expect because replies aren't being delivered.

"I need my account back!" a woman identified as Natalie Bean said in a message on Twitter.

"Fix it so I can permanently switch emails!"

The Yahoo Mail disruption marks a stumble for chief executive Marissa Mayer, who has made focusing on people's "daily habits" such as email part of her plan to revive the faded Internet pioneer.

Explore further: N.Korea's Internet appears to collapse after Sony hack (Update)

add to favorites email to friend print save as pdf

Related Stories

Yahoo China to end email service

Apr 19, 2013

Yahoo's China arm will shut down its email service later this year, state media reported Friday, in a move illustrating the brand's diminishing profile in the country.

Recommended for you

Britain's UKIP issues online rules after gaffes

Dec 21, 2014

UK Independence Party (UKIP), the British anti-European Union party, has ordered a crackdown on the use of social media by supporters and members following a series of controversies.

Sony saga blends foreign intrigue, star wattage

Dec 21, 2014

The hackers who hit Sony Pictures Entertainment days before Thanksgiving crippled the network, stole gigabytes of data and spilled into public view unreleased films and reams of private and sometimes embarrassing ...

User comments : 2

Adjust slider to filter visible comments by rank

Display comments: newest first

Chromodynamix
not rated yet Dec 13, 2013
Yahoo Mail has become a real pain in the arse since the last major revamp!
I am changing my primary e-mail to Gmail now!
rkolter
not rated yet Jan 20, 2014
Given the longevity of someone's primary email account nowadays, I expect that this bump may cost yahoo a permanent piece of their remaining market share of public email accounts. Once you're moved... you've no incentive to move back.

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.