Yahoo Mail trouble hits fourth day

Dec 12, 2013
An outage at Yahoo Mail hit its fourth day on Thursday, prompting thousands of furious users to ratchet up their criticism on social media

An outage at Yahoo Mail hit its fourth day on Thursday, prompting thousands of furious users to ratchet up their criticism on social media.

Many people said they couldn't retrieve emails from their inboxes or complained that emails were not being delivered.

"We are continuing to work on resolving this and ask that you stay tuned for further updates," Yahoo said in a message fired off on Twitter.

The California-based firm on Wednesday apologized and promised a fix by the end of that day, but problems have persisted.

Yahoo would not disclose the number of knocked out of service since late Monday night California time. It is estimated there are about 280 million Yahoo Mail users.

"We are very sorry for recent difficulties with Yahoo Mail," the company's of communication products Jeffrey Bonforte said in a posted on Tumblr.

He blamed the outage on a "hardware problem" at one of Yahoo's data centers.

Some functionality was returning to the free Web-based email service as Yahoo scrambled to get it back in full operation.

Yahoo Mail users turned to Twitter and online chat forums to unleash frustration at being cut off from email and threatening to switch to a free service offered by Google.

Among complaints was a woman who complained having emailed invitations to a holiday party and not knowing what to expect because replies aren't being delivered.

"I need my account back!" a woman identified as Natalie Bean said in a message on Twitter.

"Fix it so I can permanently switch emails!"

The Yahoo Mail disruption marks a stumble for chief executive Marissa Mayer, who has made focusing on people's "daily habits" such as email part of her plan to revive the faded Internet pioneer.

Explore further: Lingering Yahoo Mail outage prompts apology

add to favorites email to friend print save as pdf

Related Stories

Yahoo China to end email service

Apr 19, 2013

Yahoo's China arm will shut down its email service later this year, state media reported Friday, in a move illustrating the brand's diminishing profile in the country.

Recommended for you

Instagram photo-sharing service goes down

Apr 12, 2014

Popular photo-sharing site Instagram was not working Saturday, as frustrated users quickly turned to social network Twitter and other web sites to share their complaints.

Authors Guild asks US court to rule against Google

Apr 11, 2014

The Authors Guild says that Google Inc. is stealing business from retailers and has asked a New York federal appeals court to find that the Internet giant is violating copyright laws with its massive book digitization project.

User comments : 2

Adjust slider to filter visible comments by rank

Display comments: newest first

Chromodynamix
not rated yet Dec 13, 2013
Yahoo Mail has become a real pain in the arse since the last major revamp!
I am changing my primary e-mail to Gmail now!
rkolter
not rated yet Jan 20, 2014
Given the longevity of someone's primary email account nowadays, I expect that this bump may cost yahoo a permanent piece of their remaining market share of public email accounts. Once you're moved... you've no incentive to move back.

More news stories

Intel reports lower 1Q net income, higher revenue

Intel's earnings fell in the first three months of the year amid a continued slump in the worldwide PC market, but revenue grew slightly because of solid demand for tablet processors and its data center services.

Low Vitamin D may not be a culprit in menopause symptoms

A new study from the Women's Health Initiative (WHI) shows no significant connection between vitamin D levels and menopause symptoms. The study was published online today in Menopause, the journal of The North American Menopa ...

Astronomers: 'Tilt-a-worlds' could harbor life

A fluctuating tilt in a planet's orbit does not preclude the possibility of life, according to new research by astronomers at the University of Washington, Utah's Weber State University and NASA. In fact, ...