Yahoo Mail trouble hits fourth day

Dec 12, 2013
An outage at Yahoo Mail hit its fourth day on Thursday, prompting thousands of furious users to ratchet up their criticism on social media

An outage at Yahoo Mail hit its fourth day on Thursday, prompting thousands of furious users to ratchet up their criticism on social media.

Many people said they couldn't retrieve emails from their inboxes or complained that emails were not being delivered.

"We are continuing to work on resolving this and ask that you stay tuned for further updates," Yahoo said in a message fired off on Twitter.

The California-based firm on Wednesday apologized and promised a fix by the end of that day, but problems have persisted.

Yahoo would not disclose the number of knocked out of service since late Monday night California time. It is estimated there are about 280 million Yahoo Mail users.

"We are very sorry for recent difficulties with Yahoo Mail," the company's of communication products Jeffrey Bonforte said in a posted on Tumblr.

He blamed the outage on a "hardware problem" at one of Yahoo's data centers.

Some functionality was returning to the free Web-based email service as Yahoo scrambled to get it back in full operation.

Yahoo Mail users turned to Twitter and online chat forums to unleash frustration at being cut off from email and threatening to switch to a free service offered by Google.

Among complaints was a woman who complained having emailed invitations to a holiday party and not knowing what to expect because replies aren't being delivered.

"I need my account back!" a woman identified as Natalie Bean said in a message on Twitter.

"Fix it so I can permanently switch emails!"

The Yahoo Mail disruption marks a stumble for chief executive Marissa Mayer, who has made focusing on people's "daily habits" such as email part of her plan to revive the faded Internet pioneer.

Explore further: Lingering Yahoo Mail outage prompts apology

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User comments : 2

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Chromodynamix
not rated yet Dec 13, 2013
Yahoo Mail has become a real pain in the arse since the last major revamp!
I am changing my primary e-mail to Gmail now!
rkolter
not rated yet Jan 20, 2014
Given the longevity of someone's primary email account nowadays, I expect that this bump may cost yahoo a permanent piece of their remaining market share of public email accounts. Once you're moved... you've no incentive to move back.