Yahoo chief apologizes for 'frustrating week'

Dec 14, 2013

Yahoo chief Marissa Mayer posted an apology late Friday for a "frustrating week" experienced by millions of its email service users.

"This has been a very frustrating week for our users and we are very sorry," Mayer said in a message at Yahoo-owned blog platform Tumblr.

"For many of us, Yahoo Mail is a lifeline to our friends, and customers," she continued.

"This week, we experienced a major outage that not only interrupted that connection, but caused many of you a massive inconvenience."

A hardware problem in a late Monday knocked out a storage system serving about one percent of Yahoo Mail users, according to Mayer.

Yahoo Mail is reported to have more than 280 million users, putting the number of people affected at nearly three million.

Furious users vented rage and frustration on Twitter, Facebook and other social media venues.

Many people said they couldn't retrieve emails from their inboxes or complained that emails were not being delivered.

Ranks of Yahoo Mail users vowed to switch to rival services such as Gmail, but it remained to be seen whether they will follow-up with action.

"The problem was a particularly rare one, and the resolution for the affected accounts was nuanced since different users were impacted in different ways," Mayer said.

Some people trying to access their Yahoo Mail accounts got incorrect messages that "scheduled maintenance" was being done. Email sent to Yahoo accounts was not delivered.

Mayer said that as of late Friday, access was restored to nearly all Yahoo Mail users and backlogged messages were delivered.

Yahoo was still working on getting the free Web-based service completely back in order.

The Yahoo Mail disruption marks a stumble for Mayer, who has made focusing on people's "daily habits" such as email part of her plan to revive the faded Internet pioneer.

Explore further: Yahoo Mail trouble hits fourth day

add to favorites email to friend print save as pdf

Related Stories

Yahoo Mail trouble hits fourth day

Dec 12, 2013

An outage at Yahoo Mail hit its fourth day on Thursday, prompting thousands of furious users to ratchet up their criticism on social media.

Yahoo CEO says company now has 800 million users

Sep 12, 2013

Yahoo CEO Marissa Mayer says the Internet company now has about 800 million worldwide users, a 20 percent increase since she was lured away from Google 15 months ago to steer a turnaround.

Yahoo! completes Tumblr takeover

Jun 20, 2013

Yahoo! said Thursday it has completed a billion-dollar deal taking over the popular blogging platform Tumblr, a move aimed at bringing more youthful users into the company's orbit.

Recommended for you

Amazon launches 3D printing store

16 hours ago

Amazon announced Monday the launch of an online store for 3D printed items to allow consumers to customize and personalize items like earrings, pendants, dolls and other objects.

Samsung delays Tizen smartphone sales launch

20 hours ago

Samsung Electronics said Monday it would postpone the roll-out of its new smartphone based on Tizen, a home-grown operating system aimed at breaking away from Google's Android system.

Chinese portal Sohu reports $45 million loss

23 hours ago

(AP)—Sohu.com Inc., operator of a popular Chinese Internet portal, said Monday it lost $45 million in the latest quarter while revenue rose 18 percent to $400 million.

User comments : 1

Adjust slider to filter visible comments by rank

Display comments: newest first

BSD
not rated yet Dec 14, 2013
It is Yahoo's unreliability that prompted me to move to Gmail in 2006. Seems like nothing has changed.

The only problem with Gmail is Google won't leave the thing alone.