LG admits collecting smart TV viewer habits data

Nov 22, 2013
South Korea's LG Electronics is to correct a "bug" on some of its smart TVs after admitting they send information about viewers back to the company without their permission

South Korea's LG Electronics said Friday it would correct a "bug" on some of its smart TVs after admitting they send information about viewers back to the company without their permission.

The world's second largest TV maker launched an investigation after UK-based IT consultant Jason Huntley raised the issue in a blog.

He said LG continued to collect information on which channel he was watching even after he turned off the data collection feature.

"We have found some of our smart TVs continue to transmit viewing information even when the function is turned off by the viewer," a spokesman said. "We are preparing a firmware update to roll out soon that will correct this bug."

Huntley welcomed move as the "positive step".

LG's rival Samsung Electronics, the world's largest TV maker, said its products had not experienced such a problem.

"Samsung takes all concerns regarding consumer privacy and data security very seriously," it said.

"All of our smart TVs include industry-standard security safeguards and practices to secure consumers' personal information and prevent its unauthorized collection or use," Samsung said in a statement.

Explore further: Global pharma firms grilled about tax in Australia

Related Stories

Samsung to provide 3D TVs to Britain's Virgin Media

Sep 29, 2010

South Korea's Samsung Electronics, the world's largest maker of flat-screen TVs, on Wednesday announced a partnership with Virgin Media to expand its presence in Britain's 3D television market.

Recommended for you

Hewlett-Packard moves forward with plan to split in two

6 hours ago

Hewlett-Packard is moving forward with plans to split into two companies, filing paperwork to create a new entity that will sell commercial technology, while a separate spinoff will sell personal computers and printers.

Global pharma firms grilled about tax in Australia

22 hours ago

The world's top pharmaceutical companies Wednesday told an Australian parliamentary hearing they were compliant with local and international laws, despite claims they are charging higher prices to minimise tax.

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.