Microsoft: 8.1 update issue limited to Surface RT (Update)

Oct 21, 2013

Microsoft Corp. said Monday that a problem caused when updating computers to Windows 8.1 RT is limited to its own Surface RT devices. It's another knock on the machine that Microsoft has struggled to sell, even as it launches the latest version, Surface 2, starting Tuesday.

The issue was discovered over the weekend, three months after it slashed prices for Surface RT by $150 to $349, without a cover. Microsoft has booked a $900 million write-down for unsold product.

Some users who tried to download an update to the year-old Windows 8 RT operating system would find their machines would shut off during the download and become inoperable, a phenomenon known as "bricking."

Microsoft said the problem affected less than 1 out of every 1,000 Surface RT machines. It hasn't yet found out what the problem is exactly.

For now, the Windows 8.1 RT download has been removed from the Windows Store. Microsoft also offered a way to revive the unit and complete the update using a USB drive. The solution requires using a separate computer.

Surface RT units will continue to be sold alongside the new Surface 2, which it is selling for $449 without a cover. The issue doesn't affect units that have Windows 8.1 RT pre-installed. But some Surface 2 units come pre-loaded with Windows 8 RT, requiring users to update the operating system manually.

Explore further: Encryption made easier: Just talk like a parent

Related Stories

Recommended for you

Solar Impulse 2 pilot becomes aviation legend

Jul 04, 2015

At 62 years of age, Swiss Solar Impulse 2 pilot Andre Borschberg has made aviation history with a record breaking solo flight across the Pacific that he has called "an interior journey".

Facegloria: Facebook for Brazil's Evangelicals

Jul 04, 2015

Fluffy clouds waft across a blue sky as you log in and while you chat with friends, Gospel music rings out: welcome to Facegloria, the social network for Brazilian Evangelicals.

Mexico City proposes regulations for Uber

Jul 04, 2015

Mexico City is proposing regulations that would allow Uber and other smartphone-based ride-sharing apps to operate, while requiring drivers and cars to be registered, the city's Office of Legal and Legislative Studies said ...

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.