Microsoft: 8.1 update issue limited to Surface RT (Update)

Oct 21, 2013

Microsoft Corp. said Monday that a problem caused when updating computers to Windows 8.1 RT is limited to its own Surface RT devices. It's another knock on the machine that Microsoft has struggled to sell, even as it launches the latest version, Surface 2, starting Tuesday.

The issue was discovered over the weekend, three months after it slashed prices for Surface RT by $150 to $349, without a cover. Microsoft has booked a $900 million write-down for unsold product.

Some users who tried to download an update to the year-old Windows 8 RT operating system would find their machines would shut off during the download and become inoperable, a phenomenon known as "bricking."

Microsoft said the problem affected less than 1 out of every 1,000 Surface RT machines. It hasn't yet found out what the problem is exactly.

For now, the Windows 8.1 RT download has been removed from the Windows Store. Microsoft also offered a way to revive the unit and complete the update using a USB drive. The solution requires using a separate computer.

Surface RT units will continue to be sold alongside the new Surface 2, which it is selling for $449 without a cover. The issue doesn't affect units that have Windows 8.1 RT pre-installed. But some Surface 2 units come pre-loaded with Windows 8 RT, requiring users to update the operating system manually.

Explore further: Intel seeks to make migrations to Chromebook easy

not rated yet
add to favorites email to friend print save as pdf

Related Stories

Recommended for you

Madison, Wis., becoming a force in video game industry

2 hours ago

In the 20-plus years that Tim Gerritsen has been creating video games, working in the realm of imaginary battlefields and mythical kingdoms, the Wisconsin native has found himself in many of the real world's most innovative ...

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.