Microsoft: 8.1 update issue limited to Surface RT (Update)

October 21, 2013

Microsoft Corp. said Monday that a problem caused when updating computers to Windows 8.1 RT is limited to its own Surface RT devices. It's another knock on the machine that Microsoft has struggled to sell, even as it launches the latest version, Surface 2, starting Tuesday.

The issue was discovered over the weekend, three months after it slashed prices for Surface RT by $150 to $349, without a cover. Microsoft has booked a $900 million write-down for unsold product.

Some users who tried to download an update to the year-old Windows 8 RT operating system would find their machines would shut off during the download and become inoperable, a phenomenon known as "bricking."

Microsoft said the problem affected less than 1 out of every 1,000 Surface RT machines. It hasn't yet found out what the problem is exactly.

For now, the Windows 8.1 RT download has been removed from the Windows Store. Microsoft also offered a way to revive the unit and complete the update using a USB drive. The solution requires using a separate computer.

Surface RT units will continue to be sold alongside the new Surface 2, which it is selling for $449 without a cover. The issue doesn't affect units that have Windows 8.1 RT pre-installed. But some Surface 2 units come pre-loaded with Windows 8 RT, requiring users to update the operating system manually.

Explore further: Microsoft to sell Surface Windows 8 Pro on Feb 9 (Update)

Related Stories

Recommended for you

Apple issues update after cyber weapon captured

August 26, 2016

Apple iPhone owners on Friday were urged to install a quickly released security update after a sophisticated attack on an Emirati dissident exposed vulnerabilities targeted by cyber arms dealers.

Auto, aerospace industries warm to 3D printing

August 25, 2016

New 3D printing technology unveiled this week sharply increases the size of objects that can be produced, offering new possibilities to remake manufacturing in the auto, aerospace and other major industries.

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.