Sprint eliminating 800 customer-service jobs

Aug 27, 2013

Sprint says it's eliminating about 800 customer service jobs because fewer people are calling its centers. With growth in other parts of the business, Sprint says it expects the company's work force to remain at about 40,000.

Sprint Corp. said Tuesday that most of the affected workers were notified last Thursday. Others will be told next month after Sprint figures out which additional positions will be cut. The company says the cuts are at various locations across the country.

Sprint's headquarters are in Overland Park, Kan. Last month, Japanese investment firm SoftBank Corp. completed a $21.6 billion investment in Sprint, giving it a 78 percent stake in the third-largest U.S. wireless carrier.

Sprint says its efforts to increase helped to reduce the number of calls for customer service.

Explore further: Yahoo profit surges on Alibaba divestment, mobile

5 /5 (1 vote)
add to favorites email to friend print save as pdf

Related Stories

Sprint launches 'guarantee' for unlimited plans

Jul 11, 2013

(AP)—Sprint is introducing a new wireless plan that guarantees new and existing subscribers unlimited voice, text and data plans in a move to differentiate its service from rivals AT&T and Verizon.

Sprint to listen to Dish offer

May 21, 2013

Wireless company Sprint Nextel Corp. says it can now let Dish Network Corp. see its books and talk with Dish to see whether its competing offer to buy Sprint is better than its current deal with Japan's SoftBank.

Recommended for you

Turner channels removed from Dish amid pact spat

12 hours ago

Channels such as Cartoon Network and CNN are no longer part of Dish's programming lineup as a deadline has passed for the satellite TV provider and Turner Broadcasting to renew their distribution agreement.

Verizon reports higher 3Q net income, revenue

13 hours ago

Verizon Communications Inc. on Tuesday reported higher net income and revenue in its third quarter, helped by strong wireless subscriber growth and demand for its high-speed FiOS Internet services.

Amazon, Simon & Schuster sign book retail deal

21 hours ago

Amazon has reached a deal with American book publisher Simon & Schuster, the companies said, though the e-commerce giant remains at loggerheads with France's Hachette over e-book pricing.

User comments : 1

Adjust slider to filter visible comments by rank

Display comments: newest first

VendicarE
1 / 5 (3) Aug 27, 2013
These cuts are being made to serve the American customer better.

Seriously. Sprint knows that customer service is what it is in business to provide.

That is why it is lowering it's customer service staffing.