Investment in student experience pays dividends in latest National Student Survey

Aug 14, 2013

The release of the 2013 National Student Survey (NSS) results reveals an overall satisfaction rating of 86 percent for City University London, a seven percent increase on 2012.

As well as showing the largest percentage increase in England, City also outperformed many other London universities, performing above average on five key measures including access to staff and the availability of specialist facilities and equipment.

City climbed 57 places from last year in the rankings for overall , and scored highly in the teaching category, with a 90% rating.

NSS data are based on the opinions of final year undergraduates across most UK universities and colleges, on several issues including personal development support and assessment and feedback. Student satisfaction with feedback was significantly higher than the national average.

Welcoming the NSS results the Vice-Chancellor of City University London, Professor Paul Curran, said: "This is a fantastic result for the University. Our staff have worked tirelessly to enhance the experience of our students. I am also delighted that the considerable investment we have been making in our academic staffing, facilities and estate as part of our Strategic Plan is clearly benefitting our students. This achievement also reflects the efforts of our Students' Union to boost engagement in the NSS, demonstrated by our highest ever response rate."

Student participation in the survey increased again this year to 72%, among the highest in England and Wales. Giulio Folino, President of the Students' Union, said: "It is incredibly important that students make their views known and I am delighted by the continued increase in response rates. The progress made by the University is very encouraging, and together I know we can do more to further improve the student experience at City."

The NSS data also informs the Key Information Sets (KIS) which are available from the Unistats website. This information is provided for every undergraduate course across almost all English and Welsh higher education institutions to help prospective make an informed choice about their course.

Fourteen courses at City achieved over 90% for overall satisfaction, with the undergraduate Music course ranked as top in the UK, with a satisfaction rate of 100%. Psychology courses were ranked joint top with a 99% rating, and Politics ranked third in the country, also with a 99% rating.

Explore further: New 'Surveyman' software promises to revolutionize survey design and accuracy

add to favorites email to friend print save as pdf

Related Stories

How school report cards can backfire

Mar 25, 2013

In the wake of President Obama's "college scorecard," new research finds that government attempts to grade educational institutions can backfire when done for political or policy purposes.

Recommended for you

World population likely to peak by 2070

Oct 23, 2014

World population will likely peak at around 9.4 billion around 2070 and then decline to around 9 billion by 2100, according to new population projections from IIASA researchers, published in a new book, World Population and ...

Bullying in schools is still prevalent, national report says

Oct 23, 2014

Despite a dramatic increase in public awareness and anti-bullying legislation nationwide, the prevalence of bullying is still one of the most pressing issues facing our nation's youth, according to a report by researchers ...

Study examines effects of credentialing, personalization

Oct 23, 2014

Chris Gamrat, a doctoral student in learning, design and technology, recently had his study—completed alongside Heather Zimmerman, associate professor of education; Jaclyn Dudek, a doctoral student studying learning, design ...

User comments : 0