App helps prevent healthcare miscommunication

May 31, 2013 by Julie Mcwilliams
App helps prevent healthcare miscommunication
The Botswana-UPenn Partnership, the University of Botswana, the Perelman School of Medicine, and DuoChart collaborated on an app to help avoid healthcare miscommunication in Botswana. Credit: Ryan Littman-Quinn

iscommunication in a healthcare setting can have dire consequences, and is more likely to occur when clinicians and patients don't speak the same language. While some healthcare settings have access to interpreters, others often do not.

In Botswana, the official language is English, but many Batswana speak only the native language of Setswana. To help prevent healthcare in the southern African country, a smartphone medical translation app has been developed for for use on either iPhones or the Android operating system.

The app was designed by faculty and staff at the Botswana-UPenn Partnership (BUP), the Biomedical Library and Department of Linguistics at the University of Botswana (UB), the University of Botswana Medical School, the Programs Office at the Perelman School of Medicine, and DuoChart, an Indianapolis-based company that specializes in translation materials.

When Ryan Littman-Quinn, director of the BUP's Informatics program, learned of DuoChart's Spanish app that is used in some Texas hospitals and clinics, he says he was struck by its innovation and practicality, "especially in global health settings where doctors, staff, and patients don't always speak the same language."

Littman-Quinn reached out to Carmen Hansen-Rivera, founder of DuoChart, about developing a similar app for Botswana.

"She was very enthusiastic about the idea," he says, "and said she would develop the app at-cost and provide it free to the Penn and UB communities, so long as we provided the English-Setswana translation content."

Dineo Ketshogileng, a health sciences librarian at UB, and Thapelo Otlogetswe, head of linguistics at UB and author of the first-ever Setswana dictionary, helped create the content for the app.

Although English is the official language in Botswana, many Batswana speak only Setswana. Credit: Ryan Littman-Quinn

Ketshogileng says Otlogetswe was integral for quality assurance on all of the translations and audio recording pronunciations, working closely with students and providing expert advice.

Along with UB medical students, two Penn Medicine students, Elizabeth Riley and Robert Smith, worked on the translation content as part of their seven-week summer internship in 2012.

Mentored by Littman-Quinn and Carrie Kovarik, an assistant professor of dermatology at Penn Medicine, Riley and Smith worked closely with the Botswana team to develop and record the content. They interviewed BUP faculty members, brainstormed ideas to improve the app, reorganized the content, wrote new material, reviewed translations with UB faculty, managed recording sessions, and edited and coded the final recordings. The finished product was sent to DuoChart, which finalized the .

"Our aim was to create an educational tool that will enable medical students, residents, and physicians to improve their Setswana skills and communicate more effectively with their patients," Riley says.

DuoChart is now one of the apps preloaded onto 170 tablets customized as a part of the BUP's capacity-building projects for UB and faculty rotating in rural areas.

"The team really did a fantastic job customizing the English-Setswana content," Littman-Quinn says. "Since the UB students are taught medicine in English, they weren't necessarily aware of all of the Setswana terms and phrases that can be used for communicating with patients."

Explore further: Thanksgiving travel woes? There's an app for that

add to favorites email to friend print save as pdf

Related Stories

Green light for new Red Cross app

Apr 24, 2013

It's well known that blood donors perform a vital, life-saving community service, but for some, regular blood donation is an important part of staying healthy.

Corrosive behavior? There's an app for that

Feb 04, 2013

It may not be as popular as Angry Birds, but the Corrosion iPhone app developed by Engineering student Jason Tam is finding a grateful audience among professional engineers and engineering students.

Recommended for you

Thanksgiving travel woes? There's an app for that

Nov 26, 2014

Traveling by plane, train or automobile can be a headache. Mixing in Thanksgiving can make it a throbbing migraine. Technology provides some pain relief in the form of apps to let you know which roads are ...

Singapore moves to regulate taxi booking apps

Nov 21, 2014

Singapore on Friday announced new rules for mobile taxi booking apps, including US-based Uber, in the latest move by governments around the world to regulate the increasingly popular services.

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.