Washington AG slaps T-Mobile USA for new plans

Apr 25, 2013 by Peter Svensson

(AP)—Washington state's chief prosecutor says there's a catch to T-Mobile's new cellphone plans, which replace the traditional two-year service contract with an installment plan for phone buyers.

One of the benefits of the new plan is that buyers can cancel their service at any time. But Washington Attorney General Bob Ferguson says the company hasn't told customers that they have to pay the full remaining cost of the phone if they cancel service; they can't remain on the installment plan.

Ferguson says has agreed to make that clearer. He says customers nationwide who bought T-Mobile phones from March 26, when the plan was introduced, to Thursday can get a full refund.

T-Mobile says it believes its advertising was "truthful and appropriate."

Explore further: India business leaders pledge billions in WiFi campaign

0 shares

Related Stories

T-Mobile gets rid of contracts for cellphones

Mar 25, 2013

(AP)—T-Mobile USA, the struggling No. 4 cellphone company, is ditching plans centered on familiar two-year contracts in favor of selling phones on installment plans.

T-Mobile promotion to offer free phones

Jun 15, 2010

(AP) -- Wireless carrier T-Mobile plans to give free phones to customers who sign up for group calling plans at its retail stores on Saturday - just days before rival At&T will start selling Apple's latest iPhone.

UK customers of O2 hit by outage

Jul 12, 2012

(AP) — British mobile phone company O2 said Thursday that thousands of its customers have been affected by outages on its network.

Google reduces fee to break Nexus One contract

Feb 09, 2010

(AP) -- Google Inc. is shaving $200 off the fee that it charges customers of its new Nexus One phone to break a service contract with T-Mobile, as federal regulators continue to probe such fees and the rationale for them.

T-Mobile USA to make data network work with iPhone

Feb 23, 2012

(AP) -- T-Mobile USA on Thursday said it will revamp its wireless data network this year, with the side effect of making it compatible with iPhones and some other smartphones sold by competing carriers.

Recommended for you

EU roaming charges to be abolished in 2017 (Update)

Jun 30, 2015

The European Union said Tuesday it had struck a deal to abolish mobile phone roaming charges in 2017, ending fees loathed by millions of holidaymakers and business travellers across Europe.

HBO launches two new shows on Facebook

Jun 25, 2015

HBO posted the first episodes of its two newest comedy series on Facebook on Thursday, turning the social networking site into a new platform for TV viewing.

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.