Forget about fair: It's better when bosses pick favourites

Jan 22, 2013

(Phys.org)—A new study from the University of British Columbia Sauder School of Business shows that bosses should pick favourites if they want top performing teams.

" tells us that we should treat everyone the same to create a collegial and productive work atmosphere," says Sauder Professor Karl Aquino, who co-authored the forthcoming study for the . "But our research shows this can be a disincentive for workers who would otherwise go above and beyond on behalf of the team with a little bit of extra attention."

In a series of experiments, the researchers found people are more likely to experience heightened self-esteem, follow workplace norms, and perform tasks that benefit a group if a leader treats them relatively better than other people in their group.

"Bosses are in a tricky position," says Aquino. "There's a risk that treating some employees better than the rest can turn others off. The key is to find the right balance – treat everyone reasonably well, but treat those whose work counts most or who have been most productive just a little bit better."

Aquino says that, in general, working culture in the United States leans toward showing preferential treatment to star employees, while Canadian, Northern European and most Asian cultures take a more egalitarian approach. Aquino suggests managers should consider a middle path to avoid creating envy while sustaining high levels of productivity among their star players.

Background

In one of their experiments, the researchers looked at how preferential treatment from bosses affects a person's in their job and willingness to conform to workplace norms. A 357-person sample was surveyed online to assess their level of preferential treatment in the workplace. The workers were also asked to nominate a colleague to participate in a second to report on whether the employee violated norms of efficient production and considerate conduct.

Respondents who reported receiving preferential treatment from their bosses reported feeling a greater sense of self-worth in their jobs. Their colleagues' assessment was that they behaved less antisocially and more productively at work.

Another study tested if preferentially treated group members were more likely to volunteer for a task that benefits the group. A sample of 41 students was divided into groups of three and asked to provide suggestions via email to a "team leader" for improving education at their university.

Participants received a group reply from the leader that included itemized responses to all the members' suggestions. In half of the groups, all recipients received the same email response which showed them preferential treatment over their peers. In the other half of the groups, the leader's responses showed positive but equal respect for all of the participant suggestions.

In a follow up survey, participants were asked to rate their willingness to take on a task to benefit a subsequent group discussion. Participants who received preferential treatment indicated that they were more willing to take on a group serving task than those who were treated well but equally.

The study, "Satisfying Individual Desires or Moral Standards? Preferential Treatment and Group Members' Self-Worth, Affect, and Behavior," was co-authored by Aquino and Professors Stefan Thau and Madan Pillutla of the London Business School, Christian Troster of the Kuhne Logistics University and David Cremer of Erasmus University.

Explore further: 3 Qs: Economist makes the case for new quasi-experiments as a way of studying environmental issues

add to favorites email to friend print save as pdf

Related Stories

Hospitality turns hostile with envious employees

Sep 28, 2010

Guest relationships can become collateral damage when hotel employees envy the relationships co-workers have with their bosses, according to an international team of researchers.

Recommended for you

Which foods may cost you more due to Calif. drought

Apr 17, 2014

With California experiencing one of its worst droughts on record, grocery shoppers across the country can expect to see a short supply of certain fruits and vegetables in stores, and to pay higher prices ...

Performance measures for CEOs vary greatly, study finds

Apr 16, 2014

As companies file their annual proxy statements with the U.S. Securities and Exchange Commission (SEC) this spring, a new study by Rice University and Cornell University shows just how S&P 500 companies have ...

Investment helps keep transport up to speed

Apr 16, 2014

Greater investment in education and training for employees will be required to meet the future needs of the transport and logistics industry, according to recent reports by Monash University researchers.

User comments : 2

Adjust slider to filter visible comments by rank

Display comments: newest first

ludlum
not rated yet Jan 22, 2013
This study is so obsessed with self-esteem, it never measured the degree to which the teams accomplished their goal. Conflict and competition are necessary elements to effective teams. Adults understand that. A happy, ineffective team benefits no one.
A_Paradox
3 / 5 (2) Jan 22, 2013
I think this whole article could be summarised as: University tests show that it is worthwhile to 'give credit where credit is due'.

... Conflict and competition are necessary elements to effective teams. Adults understand that. ....

I reckon you ought to think very carefully before trumpeting the likes of that idea! I think a more realistic idea is to adopt the old saying: "Each situation should be looked at in terms of its own merits."

More news stories

Clippers and coiners in 16th-century England

In 2017 a new £1 coin will appear in our pockets with a design extremely difficult to forge. In the mid-16th century, Elizabeth I's government came up with a series of measures to deter "divers evil persons" ...

Airbnb rental site raises $450 mn

Online lodging listings website Airbnb inked a $450 million funding deal with investors led by TPG, a source close to the matter said Friday.

Health care site flagged in Heartbleed review

People with accounts on the enrollment website for President Barack Obama's signature health care law are being told to change their passwords following an administration-wide review of the government's vulnerability to the ...