Do consumers evaluate cell phones differently if the warranty is expressed in years or days?

Nov 13, 2012

Different units can be used to describe product features, but what may seem a rather arbitrary choice may have profound consequences for consumer product evaluations, according to a new study in the Journal of Consumer Research.

"Consumers find it easier to process information expressed in default units and attribute the positive feeling associated with easier understanding to the product itself," write authors Christophe Lembregts and Mario Pandelaere (both Ghent University).

Would you evaluate a differently if its warranty was expressed in days instead of years? Most consumers are more accustomed to seeing warranty information described in years rather than in days. So consumers find it is easier to process the information when a warranty is described in years instead of days, resulting in a more positive evaluation of the product. But why do consumers prefer standard units?

In a series of studies, the authors found that switching from standard to alternative units may negatively impact how consumers evaluate products. For example, a product with a warranty of 731 days was rated more negatively than a product with a warranty of 2 years, despite the fact that these warranties are equivalent.

However, this mainly occurred when a product was shown in isolation. When multiple products were compared, consumers focused more on the numerical difference between features. For instance, a of 731 days may appear strange when you see it alone in an advertisement. But if you were to compare this product to others with warranties of 550 or 365 days, your focus would shift to the numerical difference between warranties.

" prefer to receive product information in small numbers, but also want this information to provide sufficient distinction between products. Default units strike an optimal balance between both needs by providing specific product information in rather small but accurate numbers. Because default units best serve these two purposes, they are more frequently used than alternative units," the authors conclude.

Explore further: Creative activities outside work can improve job performance

More information: Christophe Lembregts and Mario Pandelaere. "Are All Units Created Equal? The Effect of Default Units on Product Evaluations." Journal of Consumer Research: April 2013.

add to favorites email to friend print save as pdf

Related Stories

Early product launches: How will consumers respond?

Apr 19, 2011

A new study in the Journal of Consumer Research explains why consumers often indicate they are willing to pay more for a product that is not yet available—but are reluctant to pay that price when the product is ultima ...

Recommended for you

Creative activities outside work can improve job performance

10 hours ago

Employees who pursue creative activities outside of work may find that these activities boost their performance on the job, according to a new study by San Francisco State University organizational psychologist Kevin Eschleman ...

User comments : 0

More news stories

Which foods may cost you more due to Calif. drought

With California experiencing one of its worst droughts on record, grocery shoppers across the country can expect to see a short supply of certain fruits and vegetables in stores, and to pay higher prices ...

Robotics goes micro-scale

(Phys.org) —The development of light-driven 'micro-robots' that can autonomously investigate and manipulate the nano-scale environment in a microscope comes a step closer, thanks to new research from the ...

Biologists help solve fungi mysteries

(Phys.org) —A new genetic analysis revealing the previously unknown biodiversity and distribution of thousands of fungi in North America might also reveal a previously underappreciated contributor to climate ...