AT&T, govt reach deal on data plan complaints

November 7, 2012

(AP)—AT&T is agreeing to pay the federal government $700,000 and offer refunds to customers for mistakenly forcing some smartphone users into monthly data plans.

In late 2009, AT&T began to require new smartphone customers to subscribe to monthly data plans. Existing subscribers with pay-per-use plans or no plan at all had to get a monthly plan when they upgraded to a new smartphone.

The requirement wasn't supposed to apply when subscribers replaced a lost or broken phone through an insurance program or warranty, or if they moved to a different AT&T service area. But a computer error moved those customers into monthly plans anyway.

AT&T Inc. now must offer to restore the older plans and give refunds, which the Federal Communications Commission says could be up to $30 a month.

Explore further: Verizon Wireless to pay $25M for spurious fees

0 shares

Related Stories

Verizon Wireless to pay $25M for spurious fees

October 28, 2010

(AP) -- Verizon Wireless has agreed to pay $25 million to the U.S. government and at least $52.8 million in refunds to customers who inadvertently racked up data charges on their phones over the last three years, federal ...

End near for endless data use on smartphones

July 6, 2011

When Verizon Wireless kills off its unlimited data plan for new smartphone customers on Thursday, it will mark another blow for endless Web surfing and video streaming.

Monthly smartphone bills down at AT&T

April 24, 2012

(AP) -- Hidden in AT&T Inc.'s financial statements is a story that runs counter to its optimistic profit projections: The company is making less and less from each new smartphone subscriber.

Recommended for you

For these 'cyborgs', keys are so yesterday

September 4, 2015

Punching in security codes to deactivate the alarm at his store became a thing of the past for Jowan Oesterlund when he implanted a chip into his hand about 18 months ago.

How to curb emissions? Put a price on carbon

September 3, 2015

Literally putting a price on carbon pollution and other greenhouse gasses is the best approach for nurturing the rapid growth of renewable energy and reducing emissions.

Magnetic fields provide a new way to communicate wirelessly

September 1, 2015

Electrical engineers at the University of California, San Diego demonstrated a new wireless communication technique that works by sending magnetic signals through the human body. The new technology could offer a lower power ...

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.