Woes with iPhone 5 go beyond Maps

Oct 19, 2012 by Edward C. Baig
The iPhone 5.

A week following the launch of the iPhone 5 and iOS 6, Apple CEO Tim Cook apologized for the company's imperfect new Maps app. But flawed maps haven't been the only issue to get some consumers worked up in the three weeks since they got their hands on Apple's latest smartphone.

Though overall and demand remain high, some customers fret about a variety of problems - from intolerably slow hang times when email is loading, to frustrating battery life.

A survey by On Device Research of nearly 16,000 users in the U.S. last month revealed a slight decrease in device satisfaction among those who upgraded to iOS 6 compared with when they upgraded to iOS 5.

All this has to be taken in perspective. sold more than 5 million iPhone 5s over the first weekend. More than 100 million people have downloaded iOS 6 onto older models of the iPhone or on their . Even if a teeny percentage of problem units turn up - and some are inevitable - the are sure to register. Folks are rarely blase about Apple. You're often either a passionate devotee or outspoken critic.

Veteran Apple watcher Leander Kahney, who runs the Cult of Mac website, has seen it before. He says some of the current issues bring to mind "Antenna-gate," when some users complained of a weak signal on the iPhone 4. The late tried to appease customers with free cases. Apple "gets a real drumming in the tech press," Kahney says. But that drumming comes, he says, only after many of these same people go ecstatic over Apple's latest and greatest. "There's a germ of a problem, a germ of an issue, and it gets blown out of crazy proportion. Apple gets overpraised. They suffer from overcriticism."

Some concerns that have surfaced:

-Purple haze: The camera on the iPhone 5 has garnered mostly positive reviews. But some users have noticed a purple haze or flare on some of the pictures captured when the phone is angled toward a bright light that may be just outside a scene. This is not atypical. Tests conducted by Consumer Reports revealed that this Jimi Hendrix effect is not limited to the iPhone 5.

Apple, meanwhile, posted the following resolution online: "Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources. ... Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect."

-Battery. Apple claims up to eight hours of talk time for the iPhone 5, and eight to 10 hours of Internet use, depending on whether you're using 3G, LTE or Wi-Fi networks. But some people haven't fared so well.

There are, well, a battery of possible explanations. People might actually be using the phone more. The battery could be taxed in the first day or so of usage, when you're syncing a lot of stuff and downloading content. If you're in an area with a weak network signal, the radios inside the phone may be working harder to make a connection.

-Scratches. In an email exchange reported by 9To5Mac, Apple Senior Vice President Phil Schiller responded to a customer who had seen "some scuffs, scratches and marks" on his device. Schiller wrote, "Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal." It's been recently reported, though, that such dings are causing quality control crackdowns at Foxconn Technology, which assembles the iPhone, leading to possible supply shortages.

-Screen glitches. Are bugs inhabiting some iPhone 5 displays? In the "Green glow on iPhone 5 unlock screen?" topic area in the Apple Support Communities, one user wrote that a green glow appeared around the edge of the display on his iPhone for a fraction of a second after you turn on the screen. Some users reported similar issues.

YouTube videos are documenting another screen problem, a constant flicker of light that appears under the keyboard on some devices. Apple hasn't publicly weighed in on these issues.

-Slowness. Some users have experienced painfully slow times between when they tap on a message in an e-mail inbox and when that message actually appears.

Wi-Fi woes have been another problem. Apple has already offered a fix for owners of the Verizon iPhone 5 that addressed a problem in which the device tapped into cellular data when the phone was connected to Wi-Fi.

Whatever problems are emerging aren't affecting sales. Consider the issue that has gotten the most media attention: Maps. Despite CEO Cook's apology and the snags surrounding Maps - inaccuracies, missing points of interest, etc. - a survey released Friday by ChangeWave Research indicated that the Maps app is "irrelevant" when it comes to demand for the new iPhone.

And 90 percent of those surveyed who already have tried Maps on the new iPhone or on another iOS 6 device reported no problems with the app. Only 3 percent characterized it as a "very big problem." Maps "is not an antenna issue," says Paul Carton, ChangeWave's vice president for research.

Adds Cult of Mac's Kahney: "The vast majority of consumers are totally delighted with the and iOS 6."

Apple declined to comment.

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User comments : 23

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baudrunner
2.5 / 5 (8) Oct 19, 2012
That's what you get when you outsource assembly to a country which also manufactures their own cell phones, like the HTC phones, which are actually better than iPhone according to product review gurus. It appears that the iPhone 5 is constructed out of cheap materials with poor QC during the assembly process. It is actually a cheap phone. The subcontractor's saying, "sure, they are just a cheap phone, and if you want to have a better one, make them yourself!"
Noumenon
4.3 / 5 (58) Oct 19, 2012
Actually, The iPhone has always been of superior build quality with glass or aluminum case as compared to say Samesung with an obvious flimsy plastic case,... However facts and Apple-hate fanboys don't generally mix.
VendicarD
2.6 / 5 (9) Oct 19, 2012
Those who love fascism love Apple for that reason.

Noumenon
4.2 / 5 (57) Oct 19, 2012
I see you have been busy with your anti-American, anti-Semetic, and anti-Conservative remarks over at the http://www.washin...5148539, posting as "Scott Nudds".

You have some Internet creepster history as "Scott Nudds", don't you,... as anyone can see via a Google search.

Say, you never told me what country you're from originally,... but I guess you'd want to keep that to yourself.

Noumenon
4.2 / 5 (57) Oct 19, 2012
,.... did I see some 911 truther comments as well? Not surprised, coming from a liberal mush/rag-head.
Moebius
3.5 / 5 (8) Oct 20, 2012
What I can't figure out is why they made it thinner. They should have kept the same thickness and added more battery. Battery life is the worst thing about smart phones.
VendicarD
1.8 / 5 (5) Oct 20, 2012
I like this Nudds guy. He is exactly correct.

A comment referred to by NumenTard

"Al-Qaeda was purposefully manufactured by the Bush Administration, and didn't exist before that in any meaningful sense..

Once a label was provided and an leader supplied in name by the incompetent Bush Administration, it gave the group legitimacy and the ability to recruit.

Stupid is, as Americans do." - Scott Nudds

He is always correct.
kochevnik
2.2 / 5 (5) Oct 20, 2012
Actually, The iPhone has always been of superior build quality with glass or aluminum case as compared to say Samesung with an obvious flimsy plastic case,...
Does it match your jackboots?
Noumenon
4.5 / 5 (53) Oct 20, 2012
Here is another 911 truther mush head statement by the Tard-Troll Vendcar,...

You have to wonder why those mossad agents were captured filming the towers and jumping for joy when they fell, and then whisked out of the country by the Bush Administration without comment, within a week after the attack.

And of course there are those persistent reports of warnings to a select group of tower employees on the morning before the attack, telling them to not go to work that day.

Odd isn't it, how the Republicans resisted every attempt to investigate those warnings, and those deportations. - Scott Nudds (aka VendicarD)


Of course Al-Quida was already an identifiable terrorist group long before the Bush admin, and with the 911 attacks became an obvious threat, ...but again, clear facts are irrelevant to left-wing conspiracy mush-heads, and anti-American rag-heads.

You must be ashamed of where you originally come from not to tell me, makes it easier to critique the USA, does it
Noumenon
4.4 / 5 (54) Oct 20, 2012
"Al-Qaeda was purposefully manufactured by the Bush Administration, and didn't exist before that in any meaningful sense.. Once a label was provided and an leader supplied in name by the incompetent Bush Administration, it gave the group legitimacy and the ability to recruit.- VendicarD


Typical mush-headed liberal logic, ----'Al-Qaeda is Bushs' fault for acknowledging the towers were destroyed and that Al-Qaeda had already recruited enough cavemen to cause such damage as to make it pointless to ignore them further.'

That's the liberal mentality,.. Blame the victims for defending themselves and look for excuses for the degenerate criminals. To a liberal it's societies fault that there are murderers and its America's fault that there is terrorists animals.
danilosilo
not rated yet Oct 20, 2012
It seems like iPhone 5 users are more interested in owning the phone than complaining about the horrible Maps. But what is interesting is that Asian manufacturers are flooding the market with accessories for iPhone 5. Digitally Undivided, digitalundivide.com, have accessories from USA and Hong Kong.
Noumenon
4.5 / 5 (52) Oct 20, 2012
What I can't figure out is why they made it thinner. They should have kept the same thickness and added more battery. Battery life is the worst thing about smart phones.


Yes, and its perplexing why they didn't go with a little bigger screen as well,.. Or maybe have two models one with a bigger screen and bulkier for a larger battery; I think they are too focused on smallness.

Actually, The iPhone has always been of superior build quality with glass or aluminum case as compared to say Samesung with an obvious flimsy plastic case,...
Does it match your jackboots?

What?
kochevnik
1 / 5 (1) Oct 20, 2012
@Noumenon Of course Al was already an identifiable terrorist group long before the Bush admin, and with the 911 attacks became an obvious threat, ...but again, clear facts are irrelevant to left-wing conspiracy mush-heads, and anti-American rag-heads.
This is a science site, so prove it. And what connection did they have with the 911 mossad operation?
Noumenon
4.5 / 5 (52) Oct 20, 2012
@Noumenon Of course Al was already an identifiable terrorist group long before the Bush admin, and with the 911 attacks became an obvious threat, ...but again, clear facts are irrelevant to left-wing conspiracy mush-heads, and anti-American rag-heads.
This is a science site, so prove it. And what connection did they have with the 911 mossad operation?


Prove what?
Noumenon
4.4 / 5 (54) Oct 20, 2012
"In June 1995, Clinton issued Presidential Decision Directive 39, which stated that the United States "should deter, defeat and respond vigorously to all terrorist attacks on our territory and against our citizens.... In 1996, the CIA established a special unit of officers to analyze intelligence received about bin Laden and plan operations against him, coined the "Bin Laden Issue Station". It was this unit that first realized bin Laden was more than just a terrorist financier, but a leader of a global network with operations based in Afghanistan. "

Well.Known.Facts

Since "this is a science site", YOU prove that Israel had anything to do with 911 attacks.
IronhorseA
1 / 5 (1) Oct 20, 2012
Actually, The iPhone has always been of superior build quality with glass or aluminum case as compared to say Samesung with an obvious flimsy plastic case,... However facts and Apple-hate fanboys don't generally mix.

Hmm, aluminum and gorilla glass. I take it your iToy doubles as a chair ;P
kochevnik
1 / 5 (3) Oct 20, 2012
"In June 1995, Clinton issued Presidential Decision Directive 39...
OBL was a CIA agent codename Tim Osman trained in Sherman Oaks, CA. USA desperately needs Saudis Arabia to perpetuate their petrodollar as the world's reserve currency, so there is cooperation on all levels. As for your other stupidity, I won't enable your hammerheadedness to derail the article topic.
evropej
2 / 5 (4) Oct 23, 2012
iPhone quality surpasses any other phone by miles. People who write otherwise are not stating the facts. Even the iPhone packaging is made of quality. There are small issues with the maps but this version 1 of the application is a million times better then google's version 1 of their app. There are some email issues such as yahoo but they are easily resolved, minor bug but not completely phone related. These are minor issues overall. I had an iPhone 4 and the upgrade is huge in terms of performance. As an iPhone user, I have the privilege of upgrading for free every two years since the phone retains its retail value, something which android fans could use.
antialias_physorg
1 / 5 (2) Oct 23, 2012
Even the iPhone packaging is made of quality.

The packaging? Really? Is that a feature that ...I don't know...has anything to do with why you buy a device? You know: Inconsequentials like 'usability' and 'features'?

But if you want to shell out more money because you get better looking packaging material: ....whatever floats your boat, mate.
evropej
2.3 / 5 (3) Oct 23, 2012
Even the iPhone packaging is made of quality.

The packaging? Really? ...


My phone is free every two years and I love the phone. From the packaging, to the phone construction, to the phone interface, it all screams quality. I dont like apple either but the phone deserves the credit where its due. If you insist on hating the product because of personal bias based on no facts, I can understand that as well.
Noumenon
4.5 / 5 (52) Oct 23, 2012
Even the iPhone packaging is made of quality.

The packaging? Really? Is that a feature that ...I don't know...has anything to do with why you buy a device? You know: Inconsequentials like 'usability' and 'features'?

But if you want to shell out more money because you get better looking packaging material: ....whatever floats your boat, mate.


Do you have reading comprehension problems? He clearly said "EVEN the iPhone packaging is made of quality",... meaning Even something as inconsequential as packaging is done with quality.

Those who base their opinion of iPhones on 'internet knowledge', such as "reports" that it only costs $160 in parts to make an iPhone,... without considering R&D, design, and avert costs, are ignorant no-nothings.
migbasher
1 / 5 (1) Oct 23, 2012
It's been recently reported, though, that such dings are causing quality control crackdowns at Foxconn Technology

The same Foxconn who really has a bad rep in the pc world for subpar quality? Apple using Foxconn? Say it ain't so!
/Bubble bust
Carolina
not rated yet Oct 23, 2012
I upgraded to an iphone 5 about three weeks ago. The iphone5 that I received in the mail was defective. The mute button wouldn't work so I had to take the phone to the Apple store to get a replacement. They gave me a replacement phone and I'm having trouble with the internet connection! I have AT&T and I work in Diamond Bar. Is anyone else having this problem? AT&T couldn't help me and they said to contact Apple.