What do internet service providers care about?

October 3, 2012

A research paper to be published in the World Review of Entrepreneurship, Management and Sustainable Development suggests that despite the public pronouncements on corporate and social responsibility made by leading Internet Service Providers (ISPs) in the UK, profit and shareholders remains the greatest concern for these organisations.

Peter Jones and Daphne Comfort of the Business School at the University of Gloucestershire and David Hillier of the University of Glamorgan, UK, wanted to find out whether there was also some corporate (CSR), among the UK's leading ISPs. Fundamentally, the team found that all the ISPs analyzed provided some information on a range of CSR commitments and achievements in the marketplace, the workplace and the community. The companies also provided information on their environmental agenda although there is considerable variation in the extent of that information, the team discovered. Given the recent furore regarding energy-consumption by cloud services and mobile devices and the of internet data centres and telecommunications installations, this issue is at the forefront of the eco debate once more.

"The internet is a very powerful communications media and while it offers a wide and constantly expanding range of services and facilities it also generates a number of problems," the team says.

The researchers point out that this media hinges on the ISPs' role in supplying consumers with digital access, of course. Their analysis also showed that the majority of the UK's top ISPs publicly report some of the social and environmental impacts of their business operations. Moreover they also show how they are seeking to address the issues that arise. Ultimately, however, the stance of ISPs to is essentially driven as much by business imperatives as by any real concern for environmental or social issues, the team asserts. The perhaps inevitable and obvious answer to the question of what do ISPs care about is that mostly they care about their businesses and their bottom line.

Explore further: Dutch court: service providers block Pirate Bay

More information: "Corporate social responsibility and the UK's leading internet service providers" in World Review of Entrepreneurship, Management and Sustainable Development, 2012, 8, 318.

Related Stories

Dutch court: service providers block Pirate Bay

May 10, 2012

(AP) -- A court in The Hague, Netherlands has ordered Internet providers to block the The Pirate Bay website or face large fines, a ruling that means accessing the Swedish-born site directly will soon be impossible for most ...

IT execs mull impact of telecom rulings

August 25, 2005

Technology officials in the United States fear that recent court rulings could shrink the Internet service provider market in the coming years.

Small U.K. ISPs deliver more satisfaction

August 5, 2005

Customer-satisfaction levels are significantly higher among the United Kingdom's smaller Internet service providers when compared to their larger rivals.

Six net neutrality principles proposed

October 26, 2009

The Federal Communications Commission (FCC) in the U.S. voted last week to start a process to formulate rules that could force Internet Service Providers (ISPs) to uphold six principles that would preserve net neutrality, ...

Recommended for you

Android's Nougat update isn't flashy, but still pretty handy

September 28, 2016

Nougat, Google's latest update of its Android smartphone software, isn't particularly flashy; you might not even notice what's different about it at first. But it offers a number of practical time-saving features, plus a ...

Disabled man gets license, shows driverless tech's potential

September 28, 2016

Former Indy Racing League driver Sam Schmidt has done a lot in the 16 years since an accident left him paralyzed from the neck down. He runs a racing team and a foundation. He's raced a sailboat using his chin. But the man ...

Microsoft teams with Bank of America on 'blockchain'

September 27, 2016

Microsoft and Bank of America Merrill Lynch on Tuesday announced they are working together to make financial transactions more efficient with blockchain technology—the foundation of bitcoin digital currency.

Pilots, air traffic controllers shifting to text messaging

September 27, 2016

Airline pilots and air traffic controllers are on schedule to switch to text communications at most of the nation's busiest airports by the end of the year, a milestone that holds the potential to reduce delays, prevent errors ...

Hyperloop pushes dream of low-cost futuristic transport

September 23, 2016

Is it a plane, is it a train? No, say supporters of Hyperloop, a futuristic mode of transport floated by Silicon Valley billionaire Elon Musk that promises high-tech, high-speed and cheap travel over long distances.

First test of driverless minibus in Paris Saturday

September 24, 2016

The French capital's transport authority will on Saturday carry out its first test of a driverless minibus, in the hope that regular routes for the hi-tech vehicles will be up and running within two years.

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.