Widespread flight delays hit United Airlines

Aug 28, 2012

United Airlines passengers were stranded at airports around the United States for hours on Tuesday due to network outages that affected its airport and website operations.

Hundreds of passengers took to Twitter to complain about lengthy delays to their flights in Buffalo, Des Moines, Phoenix, Houston, Newark, San Francisco and elsewhere.

The company said a "temporary network outage" began about 3:00 pm Eastern time (1900 GMT) and "caused delays and cancellations."

At around 6:00 pm, the company's website was back online and United said in a statement that the outage was resolved and that it was "in the process of resuming normal operations."

"United apologizes for the disruption caused to travelers at affected airports and is reaccommodating customers as quickly as possible. Customers may check their flight status at united.com," it said.

The airline said customers would be able to cancel or rebook their flights without any penalty.

Customers blasted the airline, the country's largest, on Twitter, with some saying they had waited three hours for their flights.

Ted Kobus, delayed at George Bush Intercontinental Airport in Houston, tweeted that United employees were giving refreshments, Oreo cookies and M&M's "to cool the temps of angry customers."

Explore further: HP supercomputer at NREL garners top honor

add to favorites email to friend print save as pdf

Related Stories

BlackBerry services hit for second day

Oct 11, 2011

(AP) -- BlackBerry users across Europe, the Middle East and Africa were hit with service disruptions to their smartphones for a second day after an unexplained glitch cut off Internet and messaging services for ...

BlackBerry woes caused by 'core switch failure'

Oct 11, 2011

(AP) -- Email and messaging glitches that have plagued BlackBerry users around the world for a second day were caused by a core switch failure, the smartphone's maker said Tuesday. ...

UK bank customers hit by software problem

Jun 22, 2012

(AP) — Technicians at the British bank NatWest are trying to fix a software problem which has delayed posting of credits and debits in customer accounts.

Recommended for you

Apple issues security warning for iCloud

12 minutes ago

Apple has posted a new security warning for users of its iCloud online storage service amid reports of a concerted effort to steal passwords and other data from people who use the popular service in China.

Review: Better cameras, less glare in iPad Air 2

14 minutes ago

If I've seen you taking photos with a tablet computer, I've probably made fun of you (though maybe not to your face, depending on how big you are). I'm old school: I much prefer looking through the viewfinder ...

Apple sees iCloud attacks; China hack reported

11 hours ago

Apple said Tuesday its iCloud server has been the target of "intermittent" attacks, hours after a security blog said Chinese authorities had been trying to hack into the system.

User comments : 0