Sharing isn't always caring: Why don't consumers take care of their Zipcars?

July 16, 2012

Consumers who access products in the short-term instead of owning them show greater indifference toward these products and identify less with the brand and other consumers, according to a new study in the Journal of Consumer Research.

"Our study represents the first look at how consumers think, feel, and act when they are accessing rather than , and we discovered that the nature of access-based consumption is inherently different from ownership," write authors Fleura Bardhi (Northeastern University) and Giana M. Eckhardt (Suffolk University).

The authors interviewed users of the Zipcar car sharing service and found that consumers do not feel any of ownership. Although Zipcar is attempting to build a brand community, consumers currently do not want this type of engagement. Their lack of trust and their perception of the brand as enforcer lead them to engage with the brand solely as a service provider.

"Zipcar uses a strict style of governance to maintain compliance with the rules of car sharing to make sure cars aren't brought back late, the is filled, etc. Consumers like and even want more of this surveillance, as they feel it is the only way the system can work effectively, since they don't trust each other to obey the rules without Zipcar's heavy handed enforcement," write the authors.

"Our study challenges the romanticized view of access understood as a form of collaborative and altruistically motivated. Instead, we show it to be the reverse, with everyone looking out for their own best interest and not connecting to the objects they are accessing, other consumers, or the company," the authors conclude.

Explore further: I'm sticking with my brand: Loyal customers perceive competitor ads differently

More information: Fleura Bardhi and Giana M. Eckhardt. "Access-Based Consumption: The Case of Car Sharing." Journal of Consumer Research: December 2012.

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packrat
1 / 5 (1) Jul 18, 2012
In other words, if you don't own it and are only using it that all your interested in is whether it will get you from point a to point b safely and reliably. What's hard to understand about that? Do people feel ownership of a rental car? or hotel room? I don't think so. The will obey a contract though if it will cost them money if they don't.
Vendicar_Decarian
not rated yet Jul 18, 2012
This is a result of inadequate socialization.

Vulcan society is not afflicted by such social maladjustment.

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