Verizon reverses on $2 fee for one-time payments

Dec 30, 2011 By PETER SVENSSON , AP Technology Writer

(AP) -- After a customer backlash, Verizon Wireless on Friday dropped a plan to start charging $2 for every payment subscribers make over the phone or online with their credit or debit cards.

In a statement on its website Friday, the company said "customer feedback" prompted the decision to drop the "convenience fee" it wanted to introduce on Jan. 15.

Verizon wanted to steer people to electronic check payments, which are cheaper, and automatic , which are more reliable.

A petition on Change.org against the fees had gathered more than 57,000 names by Friday afternoon, a day after Verizon, the country's largest cellphone company, announced the fees.

for power companies usually charge "convenience fees" of up to $5 for every payment made by phone or online, but cellphone companies haven't taken the step yet. The furor against Verizon hints that they may have to wait further.

Verizon Wireless serves 91 million phones and other devices on accounts that pay the company directly, and more who pay indirectly through other companies. It's a joint venture of Inc. of New York and Vodafone Group PLC of Britain.

Explore further: Scientists twist radio beams to send data: Transmissions reach speeds of 32 gigabits per second

More information: Verizon's statement: http://news.verizonwireless.com/news/2011/12/pr2011-12-30.html

1 /5 (1 vote)
add to favorites email to friend print save as pdf

Related Stories

Verizon Wireless to pay $25M for spurious fees

Oct 28, 2010

(AP) -- Verizon Wireless has agreed to pay $25 million to the U.S. government and at least $52.8 million in refunds to customers who inadvertently racked up data charges on their phones over the last three years, federal ...

Cox agrees to sell wireless spectrum to Verizon

Dec 16, 2011

(AP) -- Cable company Cox Communications on Friday said that it has agreed to sell some of its airwave licenses to Verizon Wireless for $315 million and will resell Verizon service in its stores.

Verizon Wireless plans $30M-$90M customer refunds

Oct 04, 2010

(AP) -- Verizon Wireless could pay out up to $90 million in refunds to cell phone customers who were improperly charged for inadvertent Web access or data usage over the past several years.

FCC asks Verizon Wireless to explain fees

Dec 04, 2009

(AP) -- The Federal Communications Commission on Friday asked Verizon Wireless why it recently doubled the fees it charges customers when they break their contracts on "smart" phones.

Recommended for you

Cutting congestion on the data network highway

Sep 12, 2014

Perhaps no other consumer-driven technology has made such incredible advances in such a relatively short space of time as the mobile phone. Today's smartphones are used to stream videos, access social media ...

T-Mobile to sell phones that call, text on Wi-Fi (Update)

Sep 10, 2014

T-Mobile will sell more than 100 smartphone models with a built-in feature that taps into Wi-Fi networks to make phone calls and send texts when customers can't connect to the wireless carrier's cellular network.

User comments : 1

Adjust slider to filter visible comments by rank

Display comments: newest first

Osiris1
1 / 5 (1) Dec 31, 2011
At least they listen to their customers. Would that other companies would. Just think if AT&T took over it all! What then?