Flaw makes Jawbone UP wristbands go down

December 9, 2011
Jawbone logo. US wireless earpiece maker Jawbone on Thursday apologized for a flaw that causes its fitness focused UP wristbands to go down and offered users their money back even if they keep the gadgets.

US wireless earpiece maker Jawbone on Thursday apologized for a flaw that causes its fitness focused UP wristbands to go down and offered users their money back even if they keep the gadgets.

UP is a wristband engineered to synch with software for iPhones, and iPod touch devices to steer users toward better habits when it comes to eating, sleeping and being active.

It was released by the San Francisco-based Jawbone in November.

A troubling number of UP wristbands have failed, however, possibly due to a problem with capacitors in the devices designed to carefully track body movements.

"This is unacceptable and you have our deepest apologies," Jawbone founder and chief executive Hosain Rahman said in an open letter to UP users. "We've been working around the clock to identify the root causes."

Jawbone has studied wristbands returned for troubleshooting and discovered a problem with capacitors that are supposed to hold electrical charges, according to Rahman.

Jawbone has replaced defective UP bands free of charge and is offering to give buyers their money back even if they keep working wristbands. UP bands cost $100.

"We are so committed to this product that we're offering you the option of using it for free," Rahman said.

has temporarily stopped making UP wristbands but planned to resume productions after fixing the trouble.

UP wristbands look like simple pieces of jewelry but sense and sleep patterns to discern how many steps a wearer takes or how deeply people are slumbering.

Users can even track their meals by using Apple gadget cameras to snap pictures of what they eat.

Free UP software lets wristbands feed the information to iPhones, iPads, or devices.

UP presents data in bar graphs and timelines that expose patterns and show how close people are to achieving goals they set for themselves. It also has a component.

Explore further: New wristband harnesses Apple gadgets for fitness

Related Stories

Jawbone ERA a smart fit for mobile lifestyles

January 20, 2011

Jawbone on Thursday introduced ERA headsets designed for people who want to get the best out of their smart gadgets as Internet lifestyles go increasingly mobile.

'Do not resuscitate' orders lack standardization in hospitals

December 18, 2007

Methods to identify a patient with a Do Not Resuscitate (DNR) order are incredibly varied across hospitals, ranging from written documentation practices to the use of color-coded wristbands. According to a new study in the ...

Jambox a boombox for the smart gadget era

November 4, 2010

Jawbone has packed the monster sound of a boombox in a pocket-sized "Jambox" that wirelessly adds home-theater sound to mobile gadgets from smartphones to tablet computers.

Wristbands ease nausea with cancer treatment

April 8, 2009

Cancer patients who wore acupressure wristbands had much less nausea while receiving radiation treatment, making the bands a safe, low-cost addition to anti-nausea medication, according to a study published in the Journal ...

Recommended for you

Making energy-harvesting computers reliable

October 28, 2016

A revolutionary and emerging class of energy-harvesting computer systems require neither a battery nor a power outlet to operate, instead operating by harvesting energy from their environment. While radio waves, solar energy, ...

Microsoft aims at Apple with high-end PCs, 3D software

October 26, 2016

Microsoft launched a new consumer offensive Wednesday, unveiling a high-end computer that challenges the Apple iMac along with an updated Windows operating system that showcases three-dimensional content and "mixed reality."


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.